20000 Leaks Under the Basement
3236 Mountain Rd, Pasadena, MD 21122, USA
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3236 Mountain Rd, Pasadena, MD 21122, USA
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I had the best experience with Karen and 20000 Leaks. They were fast, efficient and did great work. Karen was great with communication. I thoroughly enjoyed working with her and her team and will use them again in the future if ever needed.
My wife and I bought a house in Annapolis, near downtown. The basement had signs of water damage on the walls and the floor. We have plans to sheetrock and finish the basement, so we had some concerns. We called 20,000 Leaks and Don came out and gave us a very good estimate. He knew exactly what we needed and we came up with a schedule that worked well. They came in and put up protective sheeting on all the walls and dug a French drain all around the perimeter. We had no outside exit and they added that to the job with no problem. They put in a cement stair walkout with security door. They did GREAT work!!! It's dry as a bone down there. We have total confidence in finishing the whole basement with flooring and sheetrock. Great job on the outside stairway! They even put a drain at the bottom of stairs with its own sump pump. We are so HAPPY that we found 20,0000 Leaks!!!! Haha...
When I first discovered puddles of water in my basement, I was worried. I had an old sump system and bought my home knowing that there were prior water issues. I called a few basement water proofing companies… but none could compare to the level of service 20000 Leaks gave me. Karen was an excellent point person and visited my house twice before Don and the crew did some excellent work. We ended up adding a beautiful egress window to the project and replaced some old improperly installed basement beams. The new sump is perfect and the water barriers are flush with the wall. I would absolutely recommend this company to anybody concerned about water in their basement who is looking for basement waterproofing in Pasadena, Severna Park, Arnold, or any area in Anne Arundel county.
LOOK NO FURTHER!! I finally got the chance to write my review of this excellent company. After vetting at least 6 competitors I decided to hire 20000 Leaks. From the first meeting with Karen Nance I knew I was dealing with professionals. Karen explained thoroughly what to expect during the process, she showed me samples of the materials to be used. She was not pushy. I've never worked with a contractor that made me feel so at ease and confident in the work as she did. She was very responsive and willing corrected any issues that arose. I am very please with the basement waterproofing, egress window and expanded basement entrance door installation.
If there was an option to give less than 1 star I would. If you are ever recommended this company DO NOT use them!!! I had a terrible encounter today with the man (Donald Cannata) who is in charge of the team that comes out to your home to do the repairs. He had the most horrendous attitude when he came to my door this morning and it only escalated. After letting him know that I was uncomfortable with his attitude and rudeness and refused to let him in my home he proceeded by calling me out of my name and other inappropriate language. He chose to make a scene in front of the house which could've gotten real ugly had I chosen to go back and forth with him. I just closed the door and called his boss whom did not help at all. She only tried to make excuses for him which was totally unacceptable. She even had the nerve to tell me that I "needed him and her company" Ha the nerve! I made it clear to her that I did not NEED them and could get someone else which I did the same day. This company is very unprofessional. As a woman I felt threatened and unsafe. The fact that this man was bold enough to call me a female dog and other expletives not knowing me from a can of paint lead me to believe that had I carried on he would've tried to physically harm me. No one should have to deal with such an unprofessional and rude company that feels you "need" them and can't find anyone else. The name of the sales manager who I have been dealing with is Karen Nance. She is the one I called to complain to him about that tried to make excuses for his actions and so forth.