One evening we were alarmed to discover a huge soggy patch in our basement carpeting being caused by a major water leak along the base of the wall. We soon discovered just how shady the waterproofing business is and why a company with integrity like AA Action is a treasure. The other firms that inspected our home tried to convince us the issue was hydrostatic pressure beneath the foundation - so they could sell us an expensive trench-and-sump pump solution (which would have required jack-hammering up our basement floor, rewiring and a host of other messy complications). Ron C. came out from AA Action and was a guardian angel in a time of distress. He very quickly (and correctly) assessed the problem was not hydrostatic pressure at all - but rather the simple result of poor backyard drainage and a long crack in the foundation wall. The fix was far quicker, cheaper and cleaner than what was being pitched by the other firms - and more importantly, it worked. Ron C. was extremely patient in explaining the issue and fix to us. He also made several visits to inspect the ongoing work and post-completion follow-up. He made himself available around-the-clock. He is responsive, extremely knowledgeable, and honest. He also genuinely cares about his customers - which is reflected in all his actions. He made a very stressful situation manageable and took great care of us every step of the way. We could not give a higher recommendation.
Had a very good experience with the company. Was experiencing a water intrusion issue in the corner of our basement and couldn't figure out why. Had another come out and try a hard sell with a completely overblown estimate for work we didn't ultimately need and they gave us 48 hours to make a decision or else the price would go up. Called AA Action and Rhonda in the office got someone out before that time period was up. The estimate for the work was less than half of the other company, and only covered what we really needed. The work (install new french drain in foundation and a new sump pump + vapor barrier) was well done and the crew cleaned up everything. Would definitely use again and highly recommend.
I am very pleased with the work AA Action did to correct our water problem in our basement. We had water leaking in through the wall after major rainstorms. They installed an interior vapor barrier and sump pump. We received prompt attention, a reasonable estimate and very professionally done work. I would highly recommend them.
I had experience with this company in April and have shared my experience on many local sites, but now feel like I should provide a review for all. I had called another mold remediation that terrified me that I had a huge problem. I asked neighbors for someone else to call and came to realize that AA has serviced so many homes in my area for waterproofing and mold (we live in a very wet part of silver spring). Within 24 hours, someone was at my house, giving me great explanation about what is going on in my home and negating everything the first person had terrified me with. The conclusion was that I needed NO ACTION! Tell me there is a more honest and reputable company than one who comes out for a free estimate and concludes they are not needed! And I got a full overview of everything going on and gained a lot of good knowledge. I just can’t recommend them more highly, even though I didn’t use them. But I do know all of my neighbors who have used them have been happy with the work and the cost!
Fabulous Company. Told them about the issue and they worked us in for a major basement construction with the same week. Rhonda with scheduling/front desk was incredible, super thoughtful and personal. They did great work too. 10/10
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