ABW Appliances Showroom: North Bethesda

5526 Nicholson Ln, North Bethesda, MD 20852, USA

About ABW Appliances Showroom: North Bethesda

4.6 / 5

from reviews

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    Arnie Kaplan
    March 29, 2024

    Shopping for a suite of appliances at ABW was such a wonderful experience! Ryan, our sales consultant, and Todd the showroom manager could not have been nicer and very professional. Over a short period of time we needed to replace a dishwasher, refrigerator, and double wall oven. We were shown different models at different price points and had ALL our questions answered. I would recommend ABW highly for their selection, knowledge, and all around helpfulness. What a great place to shop !!!

    Pia Seltmann
    April 21, 2024

    Frustrating Experience with ABW's Customer Service and Current Manager I initially experienced great customer service with ABW when I encountered issues with our first replacement dishwasher purchased through them. However, within three months, the dishwasher broke again. Despite parts being ordered and a technician scheduled, the technician arrived without the correct parts, repeating the process twice. After finally being repaired, the dishwasher lasted only two months before breaking again, with a replacement guaranteed. However, a month later, we are still without a replacement unit, and attempts to contact the manager, who provided his personal cell phone number, have been unsuccessful. Despite calling the customer hotline multiple times, we are consistently told that only the manager can assist, yet he is never available and barely responds. The experience with ABW in North Bethesda has been incredibly frustrating, with no resolution in sight.

    Melanie Felix
    July 17, 2019

    We are a custom home builder constructing 30 homes per year. I can't say enough about the level of value and service we get from ABW. The new showroom on Nicholson Lane is amazing! Steele is a very knowledgeable sales professional. He makes for a great experience with all of our homeowners.

    Brittany Nkansah
    August 02, 2019

    I work for a local home builder that works with ABW on several of our projects to supply and install our appliances. The new showroom is fantastic! Steele is great to work with, always very professional, helpful, and understanding to our client needs and desires. Budget is often a big driver for our clients and ABW has many different offerings to fit any budget. Quotes are always returned quickly and with clear understanding. Scheduling installation is always simple and timely.

    Christine May
    February 03, 2024

    Jose Martinez was our poc for our project. It was difficult to initially get in contact with Mr. Martinez. My husband and I walked in to ABW without an appointment since he did not return our call. We spoke with one of his co-workers, a lovely lady sitting at the front desk, who helped us tremendously. She took our names and # and had him call me. Jose did spend an hour and a half on the phone with me during the week and then sent an email to me and made an appointment for 10 on the following Saturday. We showed at 10 and he was a little late. He forgot our appointment and had another at 10:30. He was not going to help us but rushed through paperwork and when he found out that the range hood did not come in the size we needed, he said he'd do some research. The research never occurred. We bought our range hood at the Home Depot Design Center. It wasn't cheap. If he'd only made an effort. What was his problem? I didn't like any of his choices from the initial research really. Whose choice should it be? The homeowner's or the salesman's. Obviously he didn't want to make a commission on the sale or ABW has a bad selection on appliances. He had a fellow co-worker finish the paperwork for us and then sculked around. How embarrassing for him, I suppose. We ended up looking at the high end appliances and enjoying ourselves tremendously, wishing we could afford appliances like that and making him nervous as he stood outside wondering when we would leave. I noticed that most customers were steered towards the less expensive appliances or towards French door refrigerators. When we said we did not like French door refrigerators because you have to dig around in the freezers to find what you want instead of having what you want on a shelf, and wanted side by side refrigerators, his hands flew up in the air and said that they were not popular and were not readily available. What unutterable garbage. We purchased a side by side GE refrigerator from Lowes with great ratings. It was well rated at both Lowes and Home Depot and the fact that the ice maker is on the inside resolves a problem that many refrigerators with icemakers located in the door have (the icemakers freeze up and have to be cleared - a problem with KitchenAid). If I were ever to go through a remodel like i have been going through again, I would probably purchase appliances differently. I would look at more high end products, Bosch, Electrolux, for dishwashers and washer dryers and then look at the high end built in refrigerator/freezers. They are more handicap friendly and better lighted. Samsung and GE make a very nice range.

    ABW Appliances Showroom: North Bethesda

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    5526 Nicholson Ln, North Bethesda, MD 20852, USA

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