ABW Appliances Showroom: North Bethesda

5526 Nicholson Ln, North Bethesda, MD 20852, USA

About ABW Appliances Showroom: North Bethesda

4.6 / 5

from reviews

Is this your business?

    JoAnn Volk
    -
    July 28, 2022

    I went back to Roy and ABW when I needed a new washer asap. He was super responsive and gave me solid recommendations. I'm really pleased with the product he recommended and the installation team was prompt and professional. Since then, I've gone back to Roy with a service request and he was again really responsive. I appreciate that I can count on ABW for great service and great products.

    Leni Nazare
    -
    June 05, 2022

    I visited your N Bethesda showroom yesterday. What a great showroom! It's so helpful to see and touch the appliances in many kitchen layouts in your store. Your salesperson, Luis Calderon, patiently answered all my questions about the vent hoods and induction cooktops. I learned a lot and came away with a solution I had not considered before. It was a pleasure to work with him!!

    Lisa Tucker
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    December 14, 2021

    ABW supposedly stands for A Better Way. In my house we have many, many other names for this business and "better" is definitely not one that comes up. This was the worst experience I've ever had dealing with any company, for anything. Far too much to include in an online review but suffice to say it was a disaster at every turn. Not a single thing went well after the initial order. We were happy to patronize a local business and thought that would be a better experience over one of the big box or online stores. Oh how wrong we were. Complete lack of communication, no follow-up, a plethora of excuses, and generally poor customer service. So many instances of "Are you KIDDING me?" during the many months we've had to deal with them. I would never purchase another appliance from this company. I wouldn't take one if they were doling them out for free.

    Joey Rafidi
    -
    November 04, 2021

    Update: the CEO of the store, Ryan Simon, has made good on his reply below and helped me secure the proposal I need very quickly. I really appreciate this level of attention to the business, especially from the CEO. I have updated my review and will update it again once the delivery and installation take place. Original review: I have had a very bad experience trying to order appliances from this store. I visited this store two weeks ago on a Saturday. I spoke with a salesman who offered me useful information regarding my options for laundry machines. I gave them my email and phone number, and I was told I would receive a proposal for the cost/delivery times between the two options on the following Monday. I received no proposal and called Tuesday and left a voicemail. I called on Wednesday and was told that the salesman would receive a message from me. I waited a week, then called again. I gave them my phone number and email once again, and I was promised by a different person that I would receive a proposal by the end of the day. It has been two days since that last call, and I have received no information. If you take two weeks and multiple reminders to produce a proposal on the purchase of two appliances, how could I ever trust you to deliver, install, or service them?

    Rae Grad
    -
    July 28, 2022

    ABW excels at customer service. Buying an appliance during supply chain shortages can be challenging but ABW knows how to get the job done. Their customer service is the best. I would highly recommend using ABW for appliance purchases. Damir Sabolcec gets a special shout out.

    ABW Appliances Showroom: North Bethesda

    Our Address

    5526 Nicholson Ln, North Bethesda, MD 20852, USA

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