Advance Auto Body and Towing
500 Frederick St, Hagerstown, MD 21740, USA
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500 Frederick St, Hagerstown, MD 21740, USA
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First they had my car for 2 weeks we were promised the car would be ready to go twice neither time it was ready. Had the car back less then 24 hours and the car alarm has continued to go off randomly on its own which it was not doing before they done the work. Was told my wheels would look new upon repair they look ruined from whatever they put on them. I do not reccommend this company at all. The body paints are now two different colors on the car the paint was not cambered to match the car. My trunk also now does not open unless its opened from inside the car. Not happy and would not recommend this company. They will inconvience you anyway they can.
A couple of weeks ago, I hit a deer with my car on route 70 and had some pretty decent damage to the front end. Through word of mouth, I heard about Advance Auto Body and decided to give them a try because I had heard such great things. When I took my car in, not only did they make me feel comfortable, but they assessed and completed the work in a timely manner. When I picked the car up after the work was completed, it looked like a brand new car. The staff was very friendly to me and thorough in their work. I would highly suggest Advance to anyone I know, and will definitely use them in the future if needed!
This place is awesome the customer service is well above Diana Warner totally will help you through all the process of getting your vehicle back on the road. the constant updates on your vehicle plus working with you and your insurance company to make sure you have the right parts. This is the second vehicle that they have worked on for me personally and I love their service I recommend that if you have Allstate Insurance this be the company you go to they will quickly make sure you get your vehicle back on the road highly recommended
By far the worst service I have ever received. The only person who did a decent job was the tow truck driver who came to get my car from where the accident took place. They have had my car for coming up on two weeks and still aren't completed. They called me the day after they received the car to ask about a rim I had and told me they would order it. Over a week later they call to tell me they have just placed the order for the rim and it would be done by the next day. The next day I received no information all day and when I went in to pick it up they tell me it is still not completed and will be done the following day. The gentleman helping us had the audacity to say "I'm really not sure what you want me to say it just isn't done yet."The following morning I receive a call telling me that they are just becoming aware that my car had another damaged part and that it will take a week to get that part. The final work was supposed to be completed yesterday. Now I have to wait until Monday and there is still no guarantee that it will be completed. Once I get my car back I will make sure that everyone I know is aware of the horrendous service that this company provides. I wouldn't be surprised if my car falls apart driving off the lot.
After having someone back into my car causing significant damage to the front end I called Advanced Auto Body and Towing. The tow truck was there in no time and the driver was very friendly and polite! The work on my car was completed in a timely manner and exceeded my expectations. The staff were very professional and did exceptional work on my car. It was like driving a new car! I definitely recommend this shop. I know if I have any car trouble in the future my car will be taken care of by the kind and competent staff at this shop!