Advance Auto Body and Towing

500 Frederick St, Hagerstown, MD 21740, USA

About Advance Auto Body and Towing

3.8 / 5

from reviews

Is this your business?

    Kimberly Mattingly
    November 02, 2021

    First they had my car for 2 weeks we were promised the car would be ready to go twice neither time it was ready. Had the car back less then 24 hours and the car alarm has continued to go off randomly on its own which it was not doing before they done the work. Was told my wheels would look new upon repair they look ruined from whatever they put on them. I do not reccommend this company at all. The body paints are now two different colors on the car the paint was not cambered to match the car. My trunk also now does not open unless its opened from inside the car. Not happy and would not recommend this company. They will inconvience you anyway they can.

    Heather Whipps
    November 12, 2013

    A couple of weeks ago, I hit a deer with my car on route 70 and had some pretty decent damage to the front end. Through word of mouth, I heard about Advance Auto Body and decided to give them a try because I had heard such great things. When I took my car in, not only did they make me feel comfortable, but they assessed and completed the work in a timely manner. When I picked the car up after the work was completed, it looked like a brand new car. The staff was very friendly to me and thorough in their work. I would highly suggest Advance to anyone I know, and will definitely use them in the future if needed!

    Carlton Davis
    November 15, 2019

    This place is awesome the customer service is well above Diana Warner totally will help you through all the process of getting your vehicle back on the road. the constant updates on your vehicle plus working with you and your insurance company to make sure you have the right parts. This is the second vehicle that they have worked on for me personally and I love their service I recommend that if you have Allstate Insurance this be the company you go to they will quickly make sure you get your vehicle back on the road highly recommended

    Brigitte Luttrell
    February 14, 2014

    After having someone back into my car causing significant damage to the front end I called Advanced Auto Body and Towing. The tow truck was there in no time and the driver was very friendly and polite! The work on my car was completed in a timely manner and exceeded my expectations. The staff were very professional and did exceptional work on my car. It was like driving a new car! I definitely recommend this shop. I know if I have any car trouble in the future my car will be taken care of by the kind and competent staff at this shop!

    Audrey Smith
    July 30, 2013

    Someone ran a red light and hit my minivan and caused severe damage. I have AAA and this was an approved AAA repair shop and not knowing where else to take it I let AAA advise me. It took nearly a month to get my minivan back-I understand that the process was delayed since we were dealing with insurance companies but it was a long time to wait for my van. In addition, when we picked the van up we noticed a terrible clanking noise anytime we hit any type of bump/pot hole/ect. We stopped driving it (we picked it up on Friday) and I had it towed back to the shop on Monday because my husband looked under the van and noticed a bolt in the chassis was hanging more than HALF out! Driving it under this condition could have caused the bolt to completely remove and according to the tow truck driver that picked it up it would have cost thousands of dollars worth of damage, not to mention the potential bodily harm to any passengers in the van. When we had it towed in and I showed the pictures to the lady in the office (yes, we took pictures), she said "I can't believe they didn't notice this at the alignment shop". I'm sorry, but blaming another shop who did an alignment for not noticing your shops lack of car in repairing my van does NOT make me feel good about your shop. Needless to say I will never return to this shop, I will not recommend (and will in fact discourage my family and friends to utilize) this shop. The thought of what could have happened while I had my two small children in the van terrifies me. My suggestion is to avoid this shop if you have any other option available to you. They people were nice enough-what little I dealt with them, but they don't own up to their mistakes and this was a BIG one which makes me wonder how many small ones are left unrepaired in my van.

    Advance Auto Body and Towing

    Our Address

    500 Frederick St, Hagerstown, MD 21740, USA

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