Affordable Basement Waterproofing
2710 Mountain Rd #201, Pasadena, MD 21122, USAAbout Affordable Basement Waterproofing
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2710 Mountain Rd #201, Pasadena, MD 21122, USA
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Had an excellent experience working with Affordable Basement Waterproofing-from the first visit to give us a quote, to the final clean up from the job the team was detail-oriented, communicated clearly, and resolved all our water issues in the basement for a great value. Kelly in the front office was super helpful, proactive and our go to when we had questions. Highly recommend!
I contacted Affordable Basements for a crack in my concrete with water coming in my basement. Affordable Basements sent "TJ" and his partner to my home. He was on time and very professional Waterproofing my basement. He was knowledgeable and took the time to explain the process and answered all my questions. An expert that I'd use again and recommend. Thank you Affordable Basements for having such highly skilled workers! Thanks again TJ.
They did not fix the problem and would not remedy the situation. We asked them to fix a walk-out basement drain that was clogged and allowing water to come into our basement. The guys who came were friendly and got the job done by digging a trench along the wall where the door was and installing a second sump pump, then having the water pumped out through a pipe. But this only solved half the problem. The pipe that pumps out water is not on a slope, so the water just rolls back toward the pipe, soaks the concrete under the deck and creates a muddy mess in our lawn (see picture). We alerted them of the problem and they said that in order to "solve" it we would need to pay another $1600 to have them extend the pipe out underground and have the water come up through a pop up drain right along the fence line border with our neighbors. Since our yard is flat, we asked them to run the pipe along the side of the house and down the slope into the street instead but they refused, saying it would freeze, although that makes no sense since it would be pumped underground and flow downhill. I brought up the warranty for the work and Kelly told me "we were contracted to get water out of the basement. We got the water out of the basement." So apparently it was fine that the water was rolling back toward the house and soaking into the concrete. We got a second opinion from another contractor who specializes in landscaping and drainage and they told us the pop-up drain solution was not a real solution because there was nowhere for the water to go. We had them install the underground pipe to the the street for us for about half of what this place was going to charge us for the non-solution. The people here seem nice, but they just didn't seem to know what they were doing. I learned later that most contractors just tie the walk-out basement drain to the existing sump and really wish we would have done that to begin with rather than be left with this mess and have to shell out even more money.
This team waterproofed my basement. They were at the house about 10 working days. The team was very competent; worked very efficiently and cleaned up thoroughly afterwards. Finally, the salesman, before the work began, explained everything clearly. I knew what what to expect. Very courteous and called if they were going to be late.
Kelly was very helpful and knowledgeable about the work being done in my home she has superb customer service skills I would like to say thanks to the foreman Billy and his crew for doing such a great job cleaning everything up and being very professional I would highly recommend this company.