I called multiple roofers to get a quote for my roof to be replaced and all of them said the roof on 4 story town home was too high to get on. American Custom Contractors got up on the trot with no issues, walked me through the insurance process, and did an amazing job putting on our new roof. They were extremely professional from the project manager to every person on the job site, answered every question I had along the way, and kept me informed throughout.
After over 40 years in the house, we decided to replace the original aluminum siding with new vinyl siding. My research indicated that American Custom Contractors was one of the best home improvement companies in the area, and they did not disappoint. My initial contact was with Senior Inspector Russell Phillips. He could not have been more helpful, assisting and advising me in navigating through the myriad of important decisions regarding product options and selection. He was extremely responsive, knowledgeable and professional beyond my wildest expectations. Once the on-site work started Project Manager Belter was more of the same. Any questions, issues, or problems were all quickly addressed and resolved. The entire crew was wonderful, the whole house was finished in 3 days, and it looks GREAT. I could not be more pleased. Thanks to everyone at American Custom Contractors!!
We are very satisfied with our roof installation! American customs is a company of integrity. Once they say they will do something, they follow through and that has been a relief in this whole process. They were extremely efficient in replacing the roof! When I would bring a concern to Belter, he would take responsibility if needed and then offer solutions. This is a solutions based company and I’m very happy we decided to use them to replace our roof! Would highly recommend!!
I had a very good experience with American Custom Contractors. My contacts Cameron, Belter and Aaron were professional and responsive. They were exceedingly diligent in helping navigate roof options, coordinating timing and materials delivery with my schedule, ensuring clean up at the end of every day, etc. In my case there were no extra charges at the end of the project. The roof looks great and after a couple of severe rains I have no leaks at skylights or elsewhere. I was not looking forward to this major roofing project but I must say they made it as painless as possible. I totally recommend them!
All members of American Custom Contractors (ACC) from the estimator, project manager, to the installation team were very professional in the performance of their duties. Special thanks to Don Slocum for his persistence in dealing with my insurance company who only wanted to pay for roof repair, rather than replacement. Don carefully explained that roof repair would lead to further damage. The insurance company concurred with Don's persuasive argument and authorized the full replacement. Cameron coordinated the process of ordering the shingles and scheduling the installation date. The installation team arrived on time and kept me informed of the process. Once the work was completed, the crew thoroughly cleaned up the debris and performed a final inspection. I highly recommend ACC to anyone interested in their service.
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