American Windows & Siding
10516 Detrick Ave, Kensington, MD 20895, USA
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10516 Detrick Ave, Kensington, MD 20895, USA
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American Windows & Siding was recommended by a neighbor, but my experience was not a positive one. When they installed a BRAND NEW patio door, they broke a window panel during installation. They promised to replace it quickly. They took full payment and didn't offer any financial compensation for the breakage. I had to initiate a follow-up 1 MONTH later. I expressed my concerns about the extreme delay and the lack of financial compensation for breaking something during the installation. My concerns were never acknowledged. The technician followed-up with an email stating that the panel was ready to be installed. I was told by the technician that the president of the company was reviewing my email. The panel was installed and I NEVER HEARD FROM ANYONE AGAIN...no acknowledgement, no apology, no discount given. I suggest you go elsewhere.
We worked initially with Gary. Our project was to add a window to a previously windowless wall, and replace the one window in the room with a larger window. Working with Gary was great, and they were efficient in getting things measured. Because of the pandemic it took several weeks for the windows to come in but once they were in the efficient and very nice crew installed them quickly. After installation we discovered one of the windows was flawed. Mike came and looked at it, and very quickly ordered a replacement. We love how the room looks now- my wife says it is totally transformed. And working with American Windows was great!
I called about getting a window replaced and they didn't let me get my sentence out before they hung up on me. Unprofessional.
Jack and his crew did not do bad. However, a part of my siding fell off. I called and sent them a letter to repair/replace the siding. The siding was replaced and my home looks great. THANKS! Update: Although the siding was replaced, shouldn't there be a warranty where I am not charged? I just got the siding in around 3 years ago. I'm just saying.
Called and spoke to Gary in office over a week ago giving detailed info, etc about what I needed. Was promised an estimate later that evening via email. Two days go by and never hear from him. Called to follow up and he promised estimate next day. Never heard back from him or company.