Apache Appliance
13866 Georgia Ave, Silver Spring, MD 20906, USA
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13866 Georgia Ave, Silver Spring, MD 20906, USA
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I called a number of appliance stores when my old gas dryer finally died. Only Francis at Apache was able to help me out and make the entire process really easy, including arranging to have their plumber handle the gas connection in the same appointment as the delivery. Unfortunately, there was some damage to my kitchen floor while removing my very old and very heavy dryer. Francis worked very closely with me to get my floor replaced at no cost to me, which exceeded my expectations for customer service. Call today and ask for Francis.
I was tired of the lack of professionalism of the Home Depot contractors when installing appliances, so I contacted Apache Appliances and give them a try. Boy I wish I had done this years ago! I replaced my dishwasher and Mike did a top notch job installing it. Lesson learned for good: buy/hire local.
Wasted our time. We wanted a fridge with a specific feature. There was a model in the store that had that feature. We said “we would like to buy This Fridge”. Eventually they say the fridge is in the warehouse. Delivery people show up with a different fridge. Their choices were sell us the fridge we specifically wanted or not sell us a fridge, not sure where they got the idea we would buy a different fridge from them 🤣 Edit to add: now they're making things up. We never said anything about a tax free weekend. We said "we want this fridge with this specific feature". Then they sent a different fridge we did not want to our house.
Apache Appliance came to my house to repair a broken ice dispenser on my Kitchen Aid refrigerator on July 19, 2021. While the dispenser was broken, the ice maker had been working fine. But I was tired of my kids having to open the freezer and reach into the bin to get their ice. The ice at the bottom of the bin tended to get compressed and frozen into chunks, so prior to the arrival of the technician, Godfrey, I emptied the ice bin. I left some ice in a glass in the freezer so he could test the dispenser when he fixed it. I even pointed this out to him. He repaired some wires and the motor for the dispenser seemed to work, although he never used the ice from the glass to test it. However, by the next day, the ice maker hadn’t made any new ice. Godfrey came out again on July 26 and declared it fixed, but we would have to wait to see if ice appeared after it had time to freeze. By the next day, no ice. In further conversations with Godfrey, he insisted that because the ice bin had been empty, the ice maker must not have been working before he came. This is 100% not true. It worked fine right up to the time he came on July 19. In discussing the problem with the owner of Apache, Francis Nolan, he refused to admit that Godfrey, his technician, could have done anything to the ice maker and that the fact that the ice maker just stopped working immediately after Godfrey’s visit must be a “coincidence”. He decided to refund the cost of Godfrey’s initial visit ($149), although I did not request or want this solution. If Godfrey’s mistake means I have to buy a new ice maker and have it installed, it’s going to cost much more than $149. They’ve basically called me a liar and screwed me over cost-wise. I would steer clear of them.
Had a great experience with Mike. Helped us find the washer we were looking for and did a top notch job installing it. Also wore a mask per CDC recommended guidelines which we appreciated.