Ayoub N&H®

10516 Metropolitan Ave, Kensington, MD 20895, USA

About Ayoub N&H®

4.9 / 5

from reviews

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    Paul Oliva
    -
    August 10, 2023

    I needed the cleaning of three older hand-woven rugs from central Asia that had been in a dusty basement for many years. Ayoub provided one of the best, most professional customer experiences I have ever had with a home services company. It was both a high tech and high touch personalized service. I was able to order and confirm the service online. The company was immediately responsive to confirm and address any questions through a friendly and helpful customer service agent available by both text message and phone who supported the service from start to finish (not some call center or changing set of individuals). They provided a regular update on status of the service. They provided pick-up, drop-off, and setup service in my home, with accurate time windows for service delivery and seamless communication with the on-site team. When the rugs arrived at the company facility, they provided an expert report with photos on the condition of each of the rugs. The company offered the option of two grades of pads and put them in place with the rugs. Payment was easy, with the option to pay with the team upon delivery. The quality of the cleaning was very good. I would use Ayoub again without question for rug cleaning and would strongly consider their other services based on my outstanding experience with them.

    North Star
    -
    January 30, 2024

    These guys are great! From Daniel who I spoke to on the phone with to Quinton and Steve who came out to service the property. These guys are very professional, punctual, and did a great job cleaning and deodorizing the carpet at the house of a client of mine. I will definitely be using them again on any of my future projects that need carpet cleaning / restoration

    meg pratt
    -
    February 15, 2024

    Great job. My carpets look great. Even some tough stains came out. I’m thrilled with what they did!! They technicians were friendly, helpful and very professional. Great job!

    Dionne Brown
    -
    January 09, 2024

    Ayoub has been my go-to source for in-home upholstery and in-plant rug cleaning for about five years. Their effectiveness, customer service, and competitive rates secure their position. Their technicians know how to handle high-end furnishings with care while keeping them at their best. Ayoub has not only extended the life of my furnishings, but also provides confidence to enjoy them more knowing mishaps and regular wear and tear can be overcome.

    Katie Sargent
    -
    February 14, 2024

    I was heartbroken to retrieve two hand-woven carpets purchased in Asia from our building storage unit to find that they had been water-damaged and moth-eaten. After drying my tears, I started calling around for repairs. Ayoub N&H was the most responsive of the companies I called, and spent time explaining the cleaning and repair options, and the various prices. (I learned alot about serging!) I sent the two in for moth-abatement and repair, and two others for cleaning. I opted not to do some of the work we discussed, and they did not try to pressure me into spending more. The collection and delivery team was on time, every time (you can track their location). Because I live rather far from their shop we had to do all the discussions by phone or email, sending photos and videos back and forth. Everyone I spoke with during the process was helpful, and all seemed to be familiar with the particulars of my case. I had to send one of the repaired carpets back because I had questions about what was done, and they took the time to re-examine it and explain the work in more detail. I would recommend Ayoub N&H unreservedly for any carpet cleaning and repairs.

    Ayoub N&H®

    Our Address

    10516 Metropolitan Ave, Kensington, MD 20895, USA

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