Ayoub N&H®

10516 Metropolitan Ave, Kensington, MD 20895, USA

About Ayoub N&H®

4.9 / 5

from reviews

Is this your business?

    Caren Penso
    -
    June 19, 2024

    The technicians who picked up and delivered my rug were friendly, efficient and helpful. They get FIVE STARS. My rug just returned today and it looks good: clean, no odor, and the colors look bright again. It’s an expensive “oriental” type rug that I thought I’d have to trash because of numerous urine stains from dogs. No more. FIVE STARS on the cleaning. My only complaint is they bait and switch a bit on the cost estimate. They quote you a price based on their cheapest service then call you and recommend a more expensive “better” service. Also, they gave me a time estimate of about two weeks. I never heard from them. I had to call them to inquire and was told it was ready six days before. “We sent you an email, guess it didn’t not go through “. The only email I got was AFTER my phone call. I guess they don’t know how to use the telephone there. So for those two customer service areas they would get at most a 3. Thus, my rating of 4 stars. Now that I know how they operate, I would ask for a range of estimates and call regularly to check on the status of my rug.

    Paul Oliva
    -
    August 10, 2023

    I needed the cleaning of three older hand-woven rugs from central Asia that had been in a dusty basement for many years. Ayoub provided one of the best, most professional customer experiences I have ever had with a home services company. It was both a high tech and high touch personalized service. I was able to order and confirm the service online. The company was immediately responsive to confirm and address any questions through a friendly and helpful customer service agent available by both text message and phone who supported the service from start to finish (not some call center or changing set of individuals). They provided a regular update on status of the service. They provided pick-up, drop-off, and setup service in my home, with accurate time windows for service delivery and seamless communication with the on-site team. When the rugs arrived at the company facility, they provided an expert report with photos on the condition of each of the rugs. The company offered the option of two grades of pads and put them in place with the rugs. Payment was easy, with the option to pay with the team upon delivery. The quality of the cleaning was very good. I would use Ayoub again without question for rug cleaning and would strongly consider their other services based on my outstanding experience with them.

    Nick Hopchak
    -
    May 03, 2024

    Value for the money! Our floors hadn’t been touched in decades and needed help. I really appreciated Ayoub’s process and considerations throughout the process. Their quote and free consultation was very engaging and showed their experience and thoughtfulness. The sand testing of our floor before initiating an agreement is a really nice extra visit. Not all flooring companies were offering this free visit to confirm the floor sanding and really helped us also make more informed decisions about how we wanted the floors to finish; including gloss level and color finish. The finished product looks great!

    sigal ayali
    -
    May 29, 2024

    A very special thank you to the team at Ayoub N&H and particularly to Jamie. They literally went above and beyond to help in an emergency situation that developed at our home while they were engaged on a project to redo the wood floors at our house. Unrelated, we experienced an emergency water heater explosion. Jamie and the crew took it upon themselves to immediately address the problem. By jumping on it (including bringing equipment to dry out the basement, cleaning out the water and the damage, and more) they undoubtedly saved our basement (and multiple possessions and keepsakes) from devastating ruin. The level of caring, professionalism, service and just all around kindness that they showed was outstanding and highly commendable. Rarely, if ever, have we experienced such a high level of professionalism, service and pride in one’s work. And needless to say, when they are actually doing the work they were hired and engaged for, they did an outstanding job. Our floors look amazing, the whole house has been elevated and looks like a million bucks! I can’t emphasize how wonderful they were. We cannot recommend them enough. Call the team at Ayoub N&H. You won’t be disappointed. That’s for certain. Sigal A.

    Mona Grieser
    -
    April 25, 2024

    I have used Ayoub A&M Several years now to clean my Oriental rugs and to see some of my armchairs against which my dog rubs and leaves dirt stains. They come to the house, clean armchairs and stairs and then take away the rugs for washing at their facility in Kensington. When they’re ready they’ll bring them back and help me lay them. Some of my rugs are old and are in disreputable repair and they sew and clean the edges, always asking permission. They always assure me that their soaps are pet-friendly (true) and the same young men have been coming back year after year. I have used them when we cleaned an apartment out for a deceased friend so her rugs could be sold. Their prices are reasonable, and they are unfailingly polite. I figure the company must treat these young men well, if they haven’t changed jobs in the years I’ve used Ayoub. So kudos to them. My chairs look new again. Thanks Ayoub. Highly recommend them.

    Ayoub N&H®

    Our Address

    10516 Metropolitan Ave, Kensington, MD 20895, USA

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