Bettar Appliance Service

10503 Wheatley St, Kensington, MD 20895, USA

About Bettar Appliance Service

2.6 / 5

from reviews

Is this your business?

    Michael Boettger
    -
    June 23, 2022

    Terrible customer service. Barbara is rude on the phone. Took off day of work, sat here on my 1-3 window. Missed their call at 14:25. At 14:46 they cancelled. She said their time is money. My day off wasnt. Then hung up on me. Terrible.

    B Goody
    -
    September 14, 2021

    Ice maker stopped working 2 weeks before selling/settlement of our house. Tech came out twice, replaced the ice maker for $539. Said to wait 24 hours before turning it on. The day of settlement, I called in because it did not work. They said they’d get back to me. NO ice, NO call back, and I’m out $539. The receptionist acted like it wasn’t their problem at all. Unbelievably bad customer service. Don’t do business with them.

    ermias aytenfisu
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    January 22, 2022

    Definitely worst experience I had in long time. Company was hired to repair washer at rental property. It has been more than 6 weeks and I am waiting for the repair. Please avoid at all cost this company. I have never seen customer service that so rude and unprofessional.

    Nancy Kleinman
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    June 01, 2022

    I can see why reviews are in one or two stars after using this company for a couple years- when things aren’t the way they think- Disregarding what the customer has to say I can’t believe how rude everybody in the entire office was an option one and option two that they gave me were zero options. Do not use this company

    2bunnies2
    -
    October 06, 2020

    Horrible, abusive experience. This company should not be in business., Woman answering the phone says whatever she wants, gets angry and hangs up, cancels product orders and cancels appointments without informing the customer, the prices quoted are not clear (they seem to charge what they want. I never received the $139 credit service fee, when I asked about it I was told it was accounted for in the quote, however, that wasn't written down in the quote I was given. When I insisted on receiving the credit they argued the price for the repair would then be too low for the repair guy to do the work. The repair guy never showed up as scheduled and I was not contacted. The woman answering the phone will not allow you to talk to the owner (after much reluctance I was told the owner, Ron Hankel, would receive a message to call me but that he rarely ever returns calls) and of course he did not call me. This business seems to be a fraud and should not exist and it seems clear the owner and staff do not care whether it does or not. Don't waste your time or your money. In response, it's impossible to misunderstand when I'm staring at the numbers written down by your own technician. The woman on the phone said their "intent" was to include the numbers in the amount written down. She admits the discount is owed to me, then lies and says it's reflected in the estimate, but then contradicts that by saying that if she applied the discount to the amount quoted, then the service price would be too low. The best she could do was offer me a $40 discount. The fraud is clearly to inflate the price of parts and labor and then offer the customer a service fee discount, tricking the customer to believe they're receiving a discount when in fact they're paying full price. Of course you don't want people who call out your scam as customers. Fraudsters never do.

    Bettar Appliance Service

    Our Address

    10503 Wheatley St, Kensington, MD 20895, USA

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