Blaine Window & Door

2410 Linden Ln, Silver Spring, MD 20910, USA

About Blaine Window & Door

3.3 / 5

from reviews

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    Saša J. (SIPAnkh)
    -
    April 04, 2024

    The only reasons I didn't give five stars is the bit high cost of parts I obtained from Blain W&D (have I known what to look for I would have paid 50-60% less via Amazon, but....). Otherwise, I recommend this business to anyone who needs parts for their windows and is clueless (as I was) what to get. They worked with me patiently to identify my old broken parts and found the prefect fits. Everyone was cordial, timely and very helpful (specifically the lady at the counter sales by the name Yasmine, she was 👍🏻💪🏻) considering that the whole transaction was done via email and few phone calls.

    Atul Prasad
    -
    November 25, 2023

    I reached out to them since they were listed as an authorized partner of Andersen Doors and Windows. I needed to get some window parts replaced. They sent someone to look at the windows before ordering for replacement parts. I was only given high-level details in the quote and not the actual part numbers. The replacement parts arrived after 6 weeks, and the person who came by told me that a wrong part had been ordered. Several weeks later, he came by again, with a wrong colored part. When I called them about it, they said that the color I was looking for wasn't available for order. I talked to Andersen customer care directly and they shipped me the color I needed for my home. I asked Blaine for a refund which they said they will, but it has been months and several calls but I haven't heard from them. I don't recommend anyone to do business with them unless they want to sign up for terrible customer service.

    Gloria Hensel
    -
    December 18, 2023

    I had a great customer experience with Blaine Window and Door. From my first call to schedule an appointment to the technician’s visit to the follow up on quote for a future repair, it was a pleasure doing business with Blaine. They will be the first company I contact for any future window needs!

    Dr. Christina Council
    -
    January 06, 2023

    A glass panel on our front door shattered. Someone from Blaine Window & Door came to our home and took measurements of the glass panel and emailed an estimate with an attached contract. My husband signed the contract and paid a $235 deposit. We called this establishment at least 6 times over the course of 2 months to follow up on when to expect someone to come to our home to replace the glass panel. Each time, we were told that the materials were delayed but in transit. After 2 months of waiting, we were finally informed that "someone dropped the ball" and the replacement panel was never actually ordered. There was no accountability just "sorry for the inconvenience". I had to call to request a refund for the deposit. For some asinine reason, they thought we were still willing to contract with them. I wish my husband read these reviews before considering doing business with this shoddy company. I do not recommend this business. Please read the reviews and take what is said to heart- your time, energy, and money will be wasted.

    Jeffrey Smith
    -
    March 31, 2023

    Had a couple of windows that needed to be repaired. I had great service by Jon, he was very friendly and respectful. Very happy with his work. He arrived on time and called me when he was on the way to my house. My parts arrived earlier then expected. Everyone I talked to was friendly. Had no issues. Thanks for the great service.

    Blaine Window & Door

    Our Address

    2410 Linden Ln, Silver Spring, MD 20910, USA

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