Blaine Window & Door
2410 Linden Ln, Silver Spring, MD 20910, USA
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2410 Linden Ln, Silver Spring, MD 20910, USA
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A glass panel on our front door shattered. Someone from Blaine Window & Door came to our home and took measurements of the glass panel and emailed an estimate with an attached contract. My husband signed the contract and paid a $235 deposit. We called this establishment at least 6 times over the course of 2 months to follow up on when to expect someone to come to our home to replace the glass panel. Each time, we were told that the materials were delayed but in transit. After 2 months of waiting, we were finally informed that "someone dropped the ball" and the replacement panel was never actually ordered. There was no accountability just "sorry for the inconvenience". I had to call to request a refund for the deposit. For some asinine reason, they thought we were still willing to contract with them. I wish my husband read these reviews before considering doing business with this shoddy company. I do not recommend this business. Please read the reviews and take what is said to heart- your time, energy, and money will be wasted.
I’ve used Blaine in the past without issue but recent experience has been a nightmare. I was forgotten multiple times and then they installed window cranks that were the wrong size and worked worse than the ones I was trying to replace. Someone came out and acknowledged same and said the correct ones would be installed. Again, nothing happened. I haven’t been able to open 2 of my 4 windows for months. They finally got back to me and said my options are to get $46 credit for wrong cranks or pay another $300+ for the correct cranks.
This company is impossible to reach for starters. My elderly mother just used them to replace two very small windows that had old leaded glass that was cracked. They did not replace the windows, but removed old glass, damaging window frames in the process and then put in new glass which they left unglazed, covered in adhesive, frames scratched and split and in need of repair and painting. The charge for this horrible unprofessional service was $1,035.62. I have been trying to reach these people to come glaze the windows at the very least and they are impossible to reach. Do not use this company!
When you can find that old replacement, for ur doors and windows don't give up until you check here!
Customer service was terrible via phone and also while at the store. Multiple customers leaving like I did because no one was able to attend or at least gives you attention. Do not recommend at all.