Bogart Appliance Repair
26032 Frederick Rd, Clarksburg, MD 20871, USA
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26032 Frederick Rd, Clarksburg, MD 20871, USA
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My fridge started making a loud humming/vibrating noise, and I was pretty sure it was the motor for the cooling fan. When I realized we likely would need to replace the fan/motor, I went to Yelp to find a local appliance repair that had good reviews, and landed on Bogart. I emailed the company with my issue and Jose replied very quickly--he was very responsive and friendly, with questions and suggestions. I described the problem and he actually suggested we try emptying the fridge and letting it completely defrost and come to room temp over 24 hours to see if it was a more simple issue like ice in the fridge. Unfortunately the defrost didn't help, as it wasn't ice causing the issue. Jose came out to my home (he was very respectful with COVID precautions!) within 2 days of me originally contacting him and made sure my description of the issue was accurate for the repair. He then ordered the part and came within the week to install it. Bogart is a nice local repair company and Jose was a pleasure to work with. I was bummed the defrost idea wasn't the solution, but I was so impressed and thankful that he even offered that idea before asking me to spend the money to have him come out and look at the appliance first. If we have appliance issues in the future, we will be calling Bogart first!
I have used Bogart for several years, having been referred by several friends who have also used Bogart for their own appliance issues. They are, by far, the best appliance repair team around. They are honest, trustworthy, and provide great work for a reasonable price. I most recently had an issue with a refrigerator and they went about their way to try to assess the issue, at no cost, over the course of a few weeks (and potentially through referring me to another group), before we just concluded the appliance was beyond repair and just needed replacement. They could have easily tried to fix 'something' to charge me but did not. So long as I live in this area, Bogart is my go-to-team for appliance repair.
Called them out to fix my fridge freezer. Came the next morning, diagnosed the problem, got the part the same day, and got it up and running that afternoon. So far so good.
Call them to have my refrigerator fix because it wasn’t making ice. I was told they needed to replace a part which the repair cost a little over $300. A few hours after the repair was done I let the repairman know it still wasn’t making ice and I was told that it takes 24 hours so I waited. After a few days I let him know that it still not working. He comes back to check I don’t know if anything was done that day and again was told it would take 24 hours and if it still didn’t work then they needed to replace another part. I don’t know anything about repairing a refrigerator that’s why I call them but from what I can tell they don’t know either. I would have appreciated them being honest and telling me they don’t know and that there would a chance that something else was the problem but instead I was told that would fix the problem. I ended up paying to replace a part that didn’t need to be replaced. I won’t be calling them again.
I was referred to Bogart Appliance by a friend. It is so very difficult to find someone reasonable, professional and prompt. I placed a call and left a voicemail and was called back immediately. Jose came out the same day. He knew right away what the problem was but we needed to move the washer out of the way so he could work on the dryer. We moved it called him back and he said I'll be out on Thursday. A part of my washer broke and he even helped me find online for cheaper then what he would charge. WOW just WOW. He came out Thursday as promised and fixed the dryer. I will refer Jose to everyone and I will use him for all my appliance repairs. He was courteous, most helpful, professional and very prompt to respond. Kudos to Jose.