I was very pleased with how I was treated by the employees here at Caliber Collision. They made me feel welcomed as soon as I walked in and got straight to business. The gentleman walked through the process with me of what is going to happen with my car and gave me updates. They were pretty quick fixing the damages but did such an amazing job! I can’t even tell it was in an accident. When I picked my car up, the front desk lady gave me all the information about my vehicle paperwork and two gentleman walked around my car with me explaining everything they did which was very nice. I highly recommend Caliber Collision in Hagerstown. I have not one bad thing to say about my experience with them.
There is nothing more alarming and stressful than witnessing a drunk neighbor try and “park” his car in front of mine while hitting and dragging my Kia Soul’s front driver’s side quarter panel for filth. I wasn’t looking forward to dealing with his insurance company and possibly a repair shop that wasn’t going to come through with a sound solution. I couldn’t have been more wrong. Enter in Caliber Collision in Hagerstown. I was contacted by Ashley, who expertly and efficiently, set up my repair appointment and navigated me through the entire process with confidence and care. She introduced me to Ryan, who listened to my concerns and reassured me of the work to be completed. Along the way, there were several other employees who offered water, snacks, and cheerful greetings. Ashley coordinated pickups and drop offs to the car rental. The work on my Kia was completed in such a timely manner and was absolutely pain-free! Ryan and his team also assessed a minor problem aside from the repair work that saved me future stress for a long road trip ahead once I picked up my car. I have nothing but accolades for the entire Caliber Collision team. The process moves forward like an extremely well-oiled machine, customer service is stellar and the repair work is pristine! One of the most efficient and friendly staffs in car repair. Hands down. Trust when I say that you are in expert hands with Caliber Collision. Thank you Caliber Collision!! 5 stars!!
My car was damaged in the rear. The work done was like it was never damaged. They are great with customer service and don't miss a beat with communication on updates about your car. I will be back and recommend Caliber to all.
Awesome group of people 👏. Helped me get my car fixed. The lady at the front desk is absolutely amazing. I believe her name is Amanda/Ashley. I feel bad for not remembering but I know she's awesome and her name starts with an A.Very friendly and patient with me. Randy was awesome too. Kept me informed about the progress of my repairs. Highly recommend Caliber Collison.
Had to bring our vehicle here twice for body damage done by others to our minivan. The staff couldn't be nicer. The gentleman who took charge of our vehicle each time, went over it, gave us an estimated time frame and a print out of all the info told to us. We were kept up to date on the progress and called when additional damage was found and they had already notified the other person's insurance company and told us it was covered. Both times our vehicle was repaired beautifully. I highly recommend this company!
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