Carpet & Floor Express

1488 Rockville Pike ste e, Rockville, MD 20852, USA

About Carpet & Floor Express

4.7 / 5

from reviews

Is this your business?

    Hannah Stahl
    -
    July 06, 2024

    We used Carpet & Floor Express to have carpet replaced in our den and were very pleased by the whole experience. They were quick to respond to my initial email with a cost estimate that was lower than all the others we received. When we went to pick out our new carpet, they guided us through the selection process and got us scheduled for installation just a few days later. The installers came out first thing in the morning, removed the old carpet, and installed the new one in under an hour. I couldn't believe how quickly they got the job done. And it was beautifully installed. We couldn't be happier! I would definitely recommend Carpet & Floor Express to others.

    Youngil Chang
    -
    December 02, 2023

    I am really happy with Carpet & Floor Express for best service and price competitiveness. What a great family business! Human, a sales person, Harim, his father measuring and Tony, execution were to make a great team. They installed it on time and more importantly beat Home Depot’s quote by 25% less but way better service. Highly recommended to everyone.

    Sanaz Pakzad
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    August 05, 2023

    I can’t say enough about Carpet and Floor express! The salesman Tony was a pleasure to work with. He talked us through the entire process and gave us the best price. The whole process was seamless and professional. We re did our entire home and absolutely love our new floors! We highly recommend Carpet and floor express!

    Mrew S
    -
    July 02, 2024

    1 YEAR UPDATE: === Carpet itself has held up fine, even if it is temporary. Lumps are still a common annoyance. I am attaching a photo of the carpet nails in addition to the embedded staples that clearly protrude from the edges of the room and doorways which are a huge safety hazard. The only thing I can think of is laying another carpet over these points or else buying a transition piece to awkwardly sit on top of these strips. I have hammered some of these down in the higher traffic areas but still encounter the occasional unwelcome nail sticking up. Very annoyed and will have to replace all of the carpet soon. If they are going to sell and install certain carpets and encounter a situation where these carpet strips are going to be a problem, this should have been brought up BEFORE installation. 3 MONTH UPDATE: === Not being told that the carpet selected would mean that some existing carpet nails would poke through when stepped on has caused minor nerve damage on a point on my foot that has not recovered in over a month that causes mild sharp pain whenever I walk. I'm not a professional, so I hire carpet specialists and hope that carpet nail length + selected carpet thickness are considered on my behalf. This, along with the bumpiness from the install, has led me to regret my decision. A carpet choice should not be causing this much discomfort and hazard. INITIAL REVIEW: === We walked in, spoke to Tony about what we were looking for and made our purchase the same day. Someone was sent to measure within a few days, and the installation was done soon after. The process and pricing was smooth and organized. The installers worked swiftly and the job looked great overall the day it was finished. While customer service and availability was great, there were some issues. It appears that where the carpet is pieced together leaves significant lumps when walking over the carpet. Tony sent the original installers to look at the problem as soon as I brought it to his attention, but it wasn't something that hammering the carpet could fix. I think it has to do with how the seams come together. There were also a few carpet staples embedded pointing upwards that I came across by stepping on them over a month after installation (see photos). All in all, everything was done swiftly and communication was forthcoming, but some attention to detail with regard to carpet selection suggestion and clearing the area before installation could be more helpful.

    Margaret Perron
    -
    July 03, 2024

    We had a very pleasant experience working with everyone at Carpet and Flooring Express from selecting our flooring and the carpet for the stairs to having them installed. The work was done well and in a timely manner.

    Carpet & Floor Express

    Our Address

    1488 Rockville Pike ste e, Rockville, MD 20852, USA

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