Chipotle Mexican Grill

7600 Old Georgetown Rd, Bethesda, MD 20814, USA

About Chipotle Mexican Grill

4.3 / 5

from reviews

Is this your business?

    raja bilawal
    -
    April 20, 2024

    I had a disappointing experience at Chipotle recently. I have been going to this chipotle for 3 years but not anymore. The women with glasses tried to charge me 17$ for a bowl. How come a chipotle bowl can cost 17$? I didn’t even get extra chicken or any other side. All I ask her that please put a proper portion of corn and sour cream. The Women with glasses seemed unprofessional. What's worse, the manager was incredibly unhelpful and seemed indifferent to addressing any issues. It's a shame because I usually enjoy the food at Chipotle, but this experience left a sour taste in my mouth. I hope they can improve their customer service standards in the future."

    Andy
    -
    January 16, 2024

    It's a great place, its always busy so they do their best. Delivery has been nice $1 delivery charge on their app. It's hard to run over to that location as parking is limited but not their fault. I love knowing they deliver so now i can enjoy chipotle more often. I ordered their prefilled app order came with loads of guac, steak, and greeny veggies as shown in the photo. It was different but the guac was fresh and delicious!!

    Mulugeta Birhanu
    -
    March 05, 2024

    Title: Inconsistent Hours and Service at Chipotle: Disappointed Customer Experience Rating: ★★☆☆☆ Review: My recent experiences at Chipotle have left me feeling frustrated and disappointed. Despite Google listing their opening hours as 10:45 am to 11 pm, I arrived at 9:00 pm to find the doors already locked and the staff unwilling to serve me, claiming they were closing. However, when I passed by later on my way home, I noticed the restaurant still open and staff members gathered inside. This inconsistency in adhering to their stated hours is unacceptable and reflects poorly on their professionalism. On another occasion, I visited Chipotle at 8:30 pm, ordered my food, and ate peacefully. However, when I requested to use the restroom at 9:15 pm, I was abruptly informed that it was already closed, despite there being ample time before the supposed closing time. This lack of consideration for customer needs is disappointing and reflects poorly on their customer service standards. It appears that this Chipotle location lacks effective management or oversight. The disregard for stated operating hours and inconsistent treatment of customers reflect poorly on the establishment's reputation. I hope that Chipotle addresses these issues promptly to ensure a more positive and reliable customer experience in the future.

    Sherif Mohamed
    -
    February 15, 2024

    I had the worst customer service I have ever seen in my life at any Restaurant or Chipotle.. Last night at almost 6pm I went and order my dinner I asked for spicy one spoon the lady added 2 big spoon when I told her only one she got little plastic led and removed some of the spices.. she said is that ok. I felt bad for her so she doesn't have to throw away or pay out of her money. Then I paid. I asked her for CUP 🍶 she said we are out of cups then I said ok can I get soda she said yes I can give cup for that When I told her how come you give me cup for Soda but not for free water Tap she tolds me the manger said so. I asked for the manager. She said we are out of free water cups if you want water you have to buy water bottle.. I was shocked and people were shocked from how rude her answer.. I told her that doesn't sound correct.. Then I told her you know what I do not need to eat from this place any more and return your food for you.. keep it until you give customer free water Tap.. When she asked me what is wrong with your food I told her what have happened from her stuff adding too much spicy and I accepted not because I like but only because I do not want to throw away.. But since you are have zero customers service I do not want anything from this location anymore.. 02/14/2024 Cood number 48000210004011049463

    Andres Hidalgo
    -
    March 15, 2024

    Friendly staff. Pretty good food. The place needs a revamp because it looks the same after visiting 10 years later.

    Chipotle Mexican Grill

    Our Address

    7600 Old Georgetown Rd, Bethesda, MD 20814, USA

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