Chipotle Mexican Grill
7600 Old Georgetown Rd, Bethesda, MD 20814, USA
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7600 Old Georgetown Rd, Bethesda, MD 20814, USA
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No stars for this store, we were told they didn’t have change for a $100 bill and couldn’t sell it to us It was 12:00 noon and had no change? I’m very disappointed at this store and the manager because we asked what kinda store is this that we couldn’t buy food Manager ignored us and kept working like whatever so I think that’s rude and disrespectful not being able to treat your customers with respect. In the other hand there’s always some type of crazy way the employees work sometimes things are so clustered that you don’t get what you asked Bad review for the manager and hope that they have someone that can resolve issues not ignore them like if you’re not responsible for the store. If he won’t do hies job then have someone more talented and caring to perform
i ordered my bowl without beans because i am allergic to beans and it came with beans. not happy. plus i have no food in my house so i had to go to bed hungry 0/10
The food was fresh meat hot off the grill my lettuce was crunchy guacamole fresh you cant beat that and As I was trying to order my meal in Spanish they were super patient and helped me out. I that was Awesomeness they laughed a little at my pronunciation but it was fun though. I was asked was I taking lessons I said No, I just think its important to try and bridge that communication gap when ever I can.
I picked up my order got home the large guac that I paid for was completely missing. Tried to call the store they hung up on me. Tried to speak to their customer service robot “Pepper” they had me put in my order number and everything then told me I couldn’t be helped then ended the chat on me! SMH how disappointing that companies completely stopped caring about customers, but still want us to give them our money 😡
The food is great at this location, always consistent, the flavor is delicious and the staff is very friendly.