Crash Champions Collision Repair (Signature Collision Center Hagerstown)

120 W Church St, Hagerstown, MD 21740, USA

About Crash Champions Collision Repair (Signature Collision Center Hagerstown)

4.7 / 5

from reviews

Is this your business?

    Lewis De La Rosa
    -
    May 06, 2024

    If I could rate lower than a 1, I would. Originally dropped my car off to this shop for damage to my car (someone hit it while I wasn’t in the car). When the repairs were done, there were chips on the exterior of the windshield, severe scratches to the tint on my window, and a puncture in my rear driver seat. I noticed within a few minutes of picking up my car. My concern was brought up to the manager of the location, Doug Fraiser, who said he needed to escalate the issue to higher ups. It’s been weeks now since I’ve been able to get a hold of him to discuss next steps and every time I call the shop, I’m told he’s “in a meeting”. I always request him to call me back and I never receive a call. I shouldn’t have to be considering options for repairing damage that a shop did to my car and I shouldn’t have to continuously beg the manager to contact me back. If you’re planning on taking your car here, hopefully you see this review before doing so. You’re better off taking your car to the dealership shops where at least you know they’ll take care of it. Hoping this review reaches the right people to get this rectified. P.S. The receptionist at Crash Champions Hagerstown was EXTREMELY nice and helpful throughout my entire experience. That was the only positive thing about this shop for me.

    Charles Vaughn
    -
    May 15, 2024

    I've known about Crash Champions since their first location on Church St. In Hagerstown. But not until they moved to the Frederick St. location did I need their services. I was sent there for an estimate and decided to let them do the work. I'm glad I did they were great through the whole process. My car was fixed quickly and I was updated daily via text, the staff was professional and the work excellent. I highly recommend them for any body work your vehicle needs.

    Bill
    -
    July 08, 2024

    I've dealt with them 3 times they always get my car back fast and do great I recommend them to anyone really wanted to get there car back fast and always amazing customer service thank from Billy Emmons

    dante wallace
    -
    January 21, 2024

    To start, I can 100% assure you that they are far from being champions. During my vehicles time there they managed to break a taillight that was not broken previously, did not notify us that they had broken it, then incorrectly repaired it instead of replacing it as if I would not notice. The bumper was painted and replaced but after a few days I noticed delamination of the paint in two areas and poor bumper fitment. The rear hatch was to be completely replaced which at pickup time I noticed had not been done as I was told it would be and it also was misaligned, and they somehow managed to scratch the vehicle on one side in multiple areas although no work was done in that area at all. Needless to say, I was extremely unhappy, especially at the fact that I had been deceived. With that all being said I then requested that they take the vehicle a second time and repair/replace everything that was damaged, etc. I went back a second time to pick up the vehicle and all seemed well, but again I was deceived!! The rear hatch that was supposed to be replaced the first time, and now the second time, had STILL not been replaced. Again they did not tell me that this had not been done AGAIN at the second pick up until I noticed it. At that point I was furious and had enough. My rear hatch now does not open when the release button is pressed, my dampers no longer operate smoothly, and the hatch has to be slammed shut to be secured. Even if this helps ONE person avoid this place I have done my job in leaving this review and if I could leave zero starts I certainly would. I also forgot to mention that they kept my vehicle for longer than they stated that it would take both times and I never received a call in either instance notifying me of this, I had to call them multiple times to see what the holdup was. Needless to say, I am taking my vehicle elsewhere to be repaired CORRECTLY!! `

    Mark Spangler
    -
    December 29, 2023

    They did a good job representing my car. Had trouble with GEICO and it took longer than the original estimate.... They are a busy shop but keep you advised of progress. Hard to find a place to park there...

    Crash Champions Collision Repair (Signature Collision Center Hagerstown)

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    120 W Church St, Hagerstown, MD 21740, USA

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