I just spoke with Doug at the Hagerstown office, with my concerns about my vehicle and what I didn’t need and he was very courteous and friendly. He reassured me that I had nothing to worry about and made me feel at ease. My experience So far had been very pleasant and I would recommend this shop to anyone I come in contact with. I dropped my car off 5 days ago and they’ve been very transparent about timing as well as the amount of work that needs to be done. I don’t remember the name of Lady at the front desk but she is awesome. Thank you crash champions. I will update once I get my vehicle with pictures of before and after.
No one wants to need body and mechanical work done on their vehicle, but when you hit a deer... I was 100% satisfied with the overall repairs. There was severe damage to the car, engine and radiator. The insurance company insisted on repairs. I never thought the car could end up "like new" after such an extensive hit. But Crash Champions has done a fantastic job. It's been a year since repairs were done and it's still running great and looks great. If I ever need repairs on any other vehicle, they would be my 1st choice. They kept me updated with the process and returned the car as promised. I can attest that they stand behind their repairs and will do their best to remedy any issues if they arise.
Took no time to repair my vehicle, even had to wait an extra day or so on parts. Looks nice and clean.
Overall these guys did a good job. They went the extra mile and cleaned up my messy car before returning it. I have two negatives to add. First, their office manager treated me with complete disrespect upon check in. Second, the new door panel looks great, but mismatches the rest of my vehicle. They told me this will fade in over time but it seems they could have done more to blend it or buff the nearby sections so it doesn't look so obvious. Anyway, I'd still recommend them.
They were excellent from my initial contact with them to my work being completed. There was a manufacturer delay on my headlight and they called me atleast every other day to keep me informed of the progress. Exceptional customer service! Thanks Dave!!! Car looks like it did before the accident!
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