I just spoke with Doug at the Hagerstown office, with my concerns about my vehicle and what I didn’t need and he was very courteous and friendly. He reassured me that I had nothing to worry about and made me feel at ease. My experience So far had been very pleasant and I would recommend this shop to anyone I come in contact with. I dropped my car off 5 days ago and they’ve been very transparent about timing as well as the amount of work that needs to be done. I don’t remember the name of Lady at the front desk but she is awesome. Thank you crash champions. I will update once I get my vehicle with pictures of before and after.
Haven't had the work done yet. They're ordering parts. Anyways the ppl are really nice. We talked just as if we've known one other for life! Which that's already a Blessing as far as I'm concerned. I'll update after the work is finished. Update we never had the work done, cause they gave us the run around for weeks!! So my opinion on them has went from a 4 star to zero stars!! We had to go to Al's body shop here in WV. They took care of everything asap!! Should've just went there to begin with. But the insurance company from the lady that hit the car sent us to Champion. I do not recommend Champions!!
Overall these guys did a good job. They went the extra mile and cleaned up my messy car before returning it. I have two negatives to add. First, their office manager treated me with complete disrespect upon check in. Second, the new door panel looks great, but mismatches the rest of my vehicle. They told me this will fade in over time but it seems they could have done more to blend it or buff the nearby sections so it doesn't look so obvious. Anyway, I'd still recommend them.
No one wants to need body and mechanical work done on their vehicle, but when you hit a deer... I was 100% satisfied with the overall repairs. There was severe damage to the car, engine and radiator. The insurance company insisted on repairs. I never thought the car could end up "like new" after such an extensive hit. But Crash Champions has done a fantastic job. It's been a year since repairs were done and it's still running great and looks great. If I ever need repairs on any other vehicle, they would be my 1st choice. They kept me updated with the process and returned the car as promised. I can attest that they stand behind their repairs and will do their best to remedy any issues if they arise.
If I could give a negative rating it would be -10.. This place took 4 weeks to repair a 4 hour job. I had to track down the correct part for my car myself, because I guess one call for the part is enough for them, instead of trying to find it. I almost had to install it myself too. Pretty sure if I hadn't stayed on top of this my car would've been in the shop forever. All along I was charged for the rental that I had, of course it don't matter to them. The shop people did a good job fixing my car, but after being told the car would be done numerous times and it not being done, when their posts said it would. NEVER AGAIN.
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