Crystal Exteriors LLC
209 Whitestone Rd, Silver Spring, MD 20901, USA
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209 Whitestone Rd, Silver Spring, MD 20901, USA
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Outstanding quality and the lowest price for the same roofing system materials. I got quotes from multiple roofers recommended by Washington Checkbook reviewers. I liked Edgar and Jason as soon as I met them. We had a problem area that existed from the time the house was built - we had areas where the gutters ALWAYS overflowed - whether they were clean or not, we had a waterfall off the roof in front and in back. We also had a previous leak from the cheap lowest-grade boots around our plumbing vents. Crystal Exteriors was the first AND lowest price quote that we got! And the 4 roofers that quoted were all using the same materials. Same brand, same product - Crystal Exteriors was the lowest total price. I wrote Jason and Edgar multiple questions and they responded right away, explaining everything that I needed to know. And their quote had easy to use links that went right to the manufacturers web site to show the purpose of each part of the roofing system. By the way, modern roofs, with multi-decade warranties include special underlayment for the main part of the roof, for the ridges and for the edges. The roof ridge caps are specially built to withstand high winds and the plumbing vent booths are made of silicone - not cheap black rubber. We're really happy with our roof, there were *no* cost surprises (they did replace a few sheets of plywood - but they had explained that possibility beforehand) and our gutters DO NOT overflow. Not one bit, not in the hardest rains. One last thing. I saw a problem in the gutter installation. The right and left were reversed. I called Edgar. He returned the call immediately. I told him about the problem. He didn't "explain" that there's no choice or that I have to accept the change or that I didn't understand something or even that I failed to communicate my needs - which could have been true, I don't know????? He listened to me, he apologized, he accepted the responsibility as his, contacted the installer and BOOM it was fixed. Done! I wasn't expecting that kind of customer-focused response from anyone. Crystal Exteriors performance and price are outstanding. Our new roof, in the photos, is Certainteed Landmark Pro Max Def Weathered Wood. The gutters were upgraded from standard 5 inch to 6 inches and have perforated metal covers.
We had to replace the door from outside our home into the garage. We are very pleased with the door. From the time we met with Mr. Li in April until the installation of the door in June, the entire process went very smoothly. Everyone we dealt with was extremely professional. I would highly recommend Crystal Exteriors to anyone needing a new door.
We had a great experience with Edgar Li of Crystal Exteriors. He is responsive, patient and informative. Mr. Li and his crew performed quality work installing a storm door for our front porch. We have been very happy with it. We highly recommend Crystal Exteriors! Valerie G. - Silver Spring, MD
Jason's crew was very experienced, and handled the unforeseen issues without a problem when replacing our siding and gutters. Specifically, we had recently demolished an old deck that was improperly attached to the house siding. Jason's crew discovered, after removing the ledger board from the deck, that this poor initial deck construction had caused a lot of rot on the band board of our house. The crew was able to replace the band board without an issue and get everything straightened out nicely. The crew also found that the house had the wrong sized facia boards around the perimeter of the roof. All the wood was replaced. It was clear these guys weren't cutting corners and wanted to get the job done right. They were great about getting the details around the doors and windows as well. We loved the final product. Our house looks much better, and is much safer and water tight. Very satisfied with the work. This was a great first step in our exterior remodel and we will be calling Jason back soon when it comes time to replace our front door.
I can't say enough good things about this experience. Mr. Li and his team were professional, courteous, and delivered incredible value for a lower estimate than comparable providers. I love my new door!