We love this pizza! Always great for a game day or crowd. The crust is really delicious. But the customer service we got tonight was amazing. We had a delivery person who tried to scam us and the CS team went above and beyond helping us resolve it. Not only did they answer our initial questions trying to figure out the scam, but they called us back twice to tell us what they did on their end and to give us a tip on how to resolve with the company. We hadn’t asked them to take any additional steps beyond answering a few questions, but they made us feel valued by following up. They definitely have earned very loyal customers.
Called to place an order of 2 pizza slices for pickup. Was told they do not take preorder for individual slices. Order online or order in person and wait for the slices to be prepared. My previous visit I did exactly this though the wait to get my slices was 20-25 minutes. Wanted to avoid the issue this time and have them ready when I came by. CS New York does have good tasting pizza but cannot recommend due to poor service. Won't be returning unfortunately. Have never encountered an issue with phone order from any other dining establishment.
So disappointed. Ordered a pie and it was delivered ice cold and soggy. I knew it wasn’t good the moment he handed me the pizza. The box was wet underneath. Grabbed a slice and it was ice cold like it had been sitting out long and the dough was so soggy. So disappointed. Idk if this pizza was sitting out or if the driver took too long but it was awful. Not what I expected.
Too expensive for Chicken Caesar salad. Bunch of roman lettuce, croutons, 6 pieces of Non grilled chicken and souce =16,17$(with tax).
There's not a better pizza place in Rockville. Far and away the best.
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