Dars Appliance Repair
19006 Perrone Dr, Germantown, MD 20874, USA
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19006 Perrone Dr, Germantown, MD 20874, USA
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The technicians were very knowledgeable. They installed a dishwasher in my house that has older fixtures (these make appliance installation more difficult). They knew exactly what to do and saw the job to completion. I would definitely use them again and I highly recommend them.
While I didn't need anyone to come out, they get 5 stars from me for talking me through a few things through Yelp and text after hours. Ibrahim was super friendly and patient. I was very appreciative for his time after a long day of moving in and then finding the washer acting up. Thanks Ibrahim!
Absolute worst customer service I have ever received. Came in at 11am as the “first customer” of the day. “Fixed” the agitator problem on my washer and showed me it was working. Upon washing a load of laundry at 2pm and watching it, it indeed did not agitate. I called them back and tried to get them to come back out and they said “they have other jobs today and can’t make it out but can come back out Monday.” After about a hour of arguing that it is bad business because this job isn’t done they still refused to try to get anyone out today. When I asked to speak to a manager or supervisor, I was told I can not and that they aren’t available and I can’t talk to them. I asked for a refund then and they refused stating “the diagnostic fee is non refundable.” Yet the job isn’t done and you’re not sending anyone else out here to fix because of “other jobs.” I had some choice word which I shouldn’t have but still hot able horrible business practice and ethic. Will never use again
I just wanted to say thanks to a few people at Dars Appliance Repair.., Special thanks to Yousef, your awesome service tech for identifying my water leak problem with my built in GE Monogram refrigerator. You should take great pride in your team at !
Love my main man Ibrahim! He always takes care of any issues that may arise with a friendly demeanor.