Dry Clean Expo
11130 Rockville Pike, Rockville, MD 20852, USA
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11130 Rockville Pike, Rockville, MD 20852, USA
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Used to love this place. I was a regular from about 2015 until last week. Brought a brand new shirt for just a hand press. I brought two actually. Both white dress shirts. Once was fine, the other ended up with stains from the iron. They cleaned it for free to rectify the mistake. Then when I went to pick it up, it had new stains. Then again. Finally the fourth time, the cashier looks at me and goes "this time it isn't us, you've had this done four times". As if the shirt magically went somewhere else and got dirty. That was the worst then she could have said to me because it was literally brand new. I took it out of the packaging in the parking lot and we inspected it together when I dropped it off. It wasn't ruined but she could have just said "okay we'll try again" rather than telling me it's someone else's fault. Long story short - They were always convenient but never really great. I just dealt with it because this place is convenient and I liked the people. Anyway, it sucks because this place is super convenient and I loved using their services. Now I have to find a new drycleaner.
Update Aug 2023: Great news - they stopped it with the differential garment pricing. Again - each garment is $2.99 per piece. Original: (amended to reflect new policy) Cash only place with an ATM inside. Location is good, across from where White Flint Mall used to be before it was demolished. It is expected that leather, bedspreads will cost more. Pay cash when you drop off your items. Pick up is always on time. The personnel are very kind!
Wow I gotta say I’m very happy with this place! Been looking for a new dry-cleaner for a while and its been stressful finding a new place to trust my expensive and unique clothes with. I will definitely become a regular here. Observing them, they seem to have a very systematic and organized process. Their prices are reasonable. And my clothes came out perfect. I hope they can keep consistent. The staff was very friendly too. Im very happy with these people. Good job!
I wear white shirts for work, sometimes they have stains on them or makeup, which I always point out, but they never seemed to be very clean. But they pressed them anyways. So now I wash them before taking them in to be sure they are clean. Lots of my buttons have been ruined. But what decided I'm not coming back is the wrinkles pressed in to my collars. Every collar has large noticeable wrinkles in every shirt This looks so terrible.
I never want to knock a business, ive never previously had an issue here, I used to take all my clothes here pre-covid but I hope I can spare someone the headache and clear up some confusion. To begin with, the advertised price per garment (exceptions given to leather suede wedding dresses etc) isnt exactly accurate. For instance,, apparently now exceptions apply to coats also. It did not previously. Coats are $5.75 this isn't posted anywhere FYI. Secondly, the "in by 9 out by 5" DOES NOT apply to everyday. They told me "They do not clean on Tuesdays and Thursdays" ie you drop off something any time Monday after 9am, you will only get it back Wednesday after 5pm. So plan accordingly.