The food here is hot or miss. You either get soft bacon and semi grilled onions or everything cooked to perfection. They also aren't as generous with throwing extra fries in the bag [what five guys is known for] like other locations. This place really should put customer service/satisfaction over quantity. Also the cook/grill guy has a mean stare on his face as if you ordered something wrong. If you want the only decent burgers on bethesda row go here. If you want five guys quality, you [may] be disappointed
As always 5Guys is consistently good wherever you go
While the food was not cheap the burgers are delicious, the shakes are amazing, and the fries are to die for.
Very neat and welcoming place. They provide large portions and for affordable rates. I liked the food very much and the staff members were super attentive and explanatory. Recommended.
They totally messed up our order when we ordered and picked up. Then when we called they basically accused us, in so many words, of lying and trying to scam them. We had to drive back to the restaurant to show them the food that we had, then they threw all that away without a word of apology, and made the order over again -- correctly this time. It was a very unpleasant experience. From our conversations and observations while waiting for the food, it appears the person who purports to be the manager of this location shouldn't have that job, or at least go through some training on how to interact with customers and how to supervise staff.
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