This five guys location is awesome. The fries and the burgers taste so great, that this feels like fast food heaven. Unfortunately, one weird thing about this is that they don’t have a ketchup dispenser here, while many others have one. This location is near my high school and I go there every Monday and Thursday. One of the managers that work here was very respectful. One time we went there, it was our first day of school and my brother came to eat here with me. When that manager took our order, we told her that it was our first day of school and this was one way we finished the first day strong.
They make the best french fries I have ever had in my life so far. The fries here are promoted from a humble side dish to a main attraction. As a foreigner living in the US, I am always amazed how an apparently simple and ordinary thing such as french fries can be so flavorful.
By grading as a fast food chain I can honestly say burgers and concept are great for their counterparts such as bk or mcdonalds, fries were phenomenal as well.
Came this morning and waited until 11am, which the doors should be opening. Prior, am lady came outside and questioned why I was there. I'm like I'm trying to order and she just closed and locked the door, looking at me like I'm an robber. I then waited until 1104am in which they still did not open and just watched then talking and looking at me and the other 3 people awaiting. We all just walked away. Very unprofessional
The food here is hot or miss. You either get soft bacon and semi grilled onions or everything cooked to perfection. They also aren't as generous with throwing extra fries in the bag [what five guys is known for] like other locations. This place really should put customer service/satisfaction over quantity. Also the cook/grill guy has a mean stare on his face as if you ordered something wrong. If you want the only decent burgers on bethesda row go here. If you want five guys quality, you [may] be disappointed
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