It's the only self car wash in this area, so I always came here. Tonight, this ** machine suddenly went off and wouldn't give my coins back while the other bays worked without a problem. I had to drive into another bay to rinse off the foam before it dries on my paint. It's only a few dollars, but it certainly ruined my experience. There's no one around to help since it's 10:30pm of course. Don't know what say.
The pricing was exorbitant for the subpar service I received. I expected a reasonable fee for a car wash, but what I got was a terrible value for my money. I felt like I was taken advantage of, and the experience left me feeling ripped off. The tires have none black shine coat on, and the vacuuming was done very poorly.
I come here often out of convenience a lot since it’s so close to my house. Sometimes they do a really good job! Especially if it’s a slow day. However, most of the time I’m surprised by what gets looked over. Large areas that were clearly not vacuumed, spots on the leather that weren’t wiped down, the back end of my car often still has road dirt on it. Like they didn’t spray it down well enough. I love the concept here, the staff is usually friendly, so for a quick sprucing up or regular maintenance it’s fine, but it’s definitely not going to leave your car spotless. Either do it yourself or go to a car detailer for that. So just be reasonable with expectations and you’ll be happy!
I'm happy😌with this place. Especially, in comparison to some other car washes. The value for me lies in the Ultimate Exterior Wash monthly package for $39.99. Which includes 1 wash per day!?!😳 Deal!! What sealed the deal for me is that they include 🌈HOT WAX☀️ while tire shine🤔is optional.😁 Still, It is an automatic-machine wash,🚗🚿 so don't expect it to be as good as if it were done by hand. Let's be reasonable.😏 However, in about 2 MINUTES, my car definitely comes out looking better than when it went in & I'M GONE!✌🏾😎
I went to the Rockville location at the end of October and got the Ultimate car wash. At checkout, the cashier told me that I should upgrade to the unlimited package at $59.99 (unlimited car washed for a month) instead of paying the $36 for that one car was I just had done. I agreed to that. What she failed to mention was that the $59.99 would be a recurring charge to my credit card. I discovered this charge at the beginning of December and called them to have this charge removed because 1) I was not made aware of it, and 2) my schedule would not allow me to bring the car in in December. What ended up happening is that the recurring charge was cancelled but only going forward. I still have the end of November charge that I might not be able to use at all. So this is something you should be aware of if they push you to go with the unlimited package. Also, in terms of service, even though I got the Ultimate car wash, which should include the interior, they did not touch a couple of spots where my backseat is dirty from a friend putting a small suitcase in. Other than that, they did a great job with the exterior and the floor mats. My problem is more with the recurring charge to my card and not the services. I will go back, for sure, but I will pay a lot more attention to what I am being charged.
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