Flagship Carwash Center
2100 Chapman Ave, North Bethesda, MD 20852, USA
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2100 Chapman Ave, North Bethesda, MD 20852, USA
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Prob the worst wash I’ve had here ever. I got the ultimate wash. Forget that prices are higher now, but the wash itself was awe full. I got white residue all along the side of the car. And the front looks like it didn’t even go through a wash. Vacuum was mediocre at best. Been going here for a decade but I think it’s time has come to an end.
If it was possible to give no stars, I would even giving not a star is not justified... My first rate and review at July, 27th, 2023 was deleted... We just got back from vacation in the mountains. There were some paths flooded and we had to drive through there with our car. At Juli, 27th, 2023 (5:30 p.m.) I drove directly to Flagship at 2100 Chapman Avenue in Rockville and wanted to have the car cleaned. The interior was already cleaned by myself and I still wanted the interior and exterior cleaning for just under 38 USD. An employee looked at the car after I had communicated my request and, based on the "condition" of the car, told me that I should pay a surcharge of 20 USD in addition to the approx. 38 USD. When I asked why I should pay a surcharge of 20 USD, he told me that the car was dirty🤔 Yes of course the car is dirty; of course I don't drive a clean car to Flagship to clean it, or? However, since the car is "only" driven through the car wash and no employee has to use a sponge himself, the surcharge of 20 USD is cheeky and in no way justified... If the car is cleaned from the outside by an employee, a surcharge might be justified. But asking a surcharge for automatic laundry is not acceptable... So far (since 2020) I have had our car cleaned inside and out every 2 weeks at 2100 Charpman Avenue for just under 38 USD. So 76 USD per month (3 years x 76 USD = 2736 USD). Due to the one-time requested surcharge of 20 USD you have now lost a loyal customer and from today I will be hand washing my car myself and you can be annoyed with lost income of approx. 2736 USD in the next 3 years... In the last one Year there was an increase in price, but the current total of 38 USD still remains 😉 Bad service and this is just a rip off for 1 time 20 USD...
Total waste of money! Garbage! Will not be coming back. Horrible . Just left car wash and my car looks like this 😶 rude employees that can speak English. I will be charging this back on my credit card, be prepared to do the same!
There is no 0 that's why I put 1, don't go there, try different one, thay charge me $36 for nothing, they broke flor Matt holder as well.
Paid $31 for the inside/outside cleaning, including dashboard, console, windows, vacuum… Speedy, at first, but had to vacuum out again because it was a poor job. Second time was definitely better but too an additional 15 min of waiting. Then I get in to see that the dashboard and gear shift was not done well either. I don’t have another 15 minutes to wait for them to get it right again. Pretty disappointed. I will stick with Love My Car in Germantown. They do an amazing job and I’ve never had to ask them to redo anything. It takes a bit longer but at least it’s done right.