Buying a pool is a big decision and expense. Flohr Pools made each step of the process easy! From the purchase, possible upgrade features, yard layout, scheduling, and installation. Everyone is so friendly and professional. The Flohr team has many year of experience and it shows. They take a lot of pride in their work. The photos I’ve attached just don’t show the amount of time they took to make sure everything was perfect. The water line is precise all the way around the pool. So, if you’re in the market just see Brian Stoner in Hagerstown. He will start you on your journey to a water oasis! Thank you Flohr Pools for wonderful added feature to our home. Our family and friends will enjoy this pool for many years to come. I would give more stars if I could because the experience was just this great!
It took me a little while to do this review because I wanted to get a feel for the tub. I’ll start with the sales staff, Brian. Brian was awesome, he answered every single question I had and was always happy to give me updates on arrival date. On delivery day Mark, Dave, and Eddie showed up on time and had the tub set in minutes. They gave me a little tutorial on the tub to including how to maintain it. Lastly Brian came out to the house and gave me a full run down on how to operate, clean and maintain the hot tub. Again he answered every question I had and was very helpful for a first time hot tub owner. I had a very positive experience with Flohr and would certainly recommend them to to anyone in the market for a hot tub.
We decided to finally get a pool to relax in. When we arrived at Flohrs we were met by Randy. He was extremely helpful and answered all our questions. He kept us updated on the time line and when the pool finally was installed he was there to walk us through the daily operations of the pool and what to look for. Thank you Randy for your help through this.
Flohr Pools has been awesome to deal with, thank you Brian!!! And the pool looks amazing! Great experience!
Very good customer service experience. Using the new spa twice a day. Love it.
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