Flohr Pools, Inc.
1406 Oak Ridge Pl, Hagerstown, MD 21740, USA
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1406 Oak Ridge Pl, Hagerstown, MD 21740, USA
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Buying a pool is a big decision and expense. Flohr Pools made each step of the process easy! From the purchase, possible upgrade features, yard layout, scheduling, and installation. Everyone is so friendly and professional. The Flohr team has many year of experience and it shows. They take a lot of pride in their work. The photos I’ve attached just don’t show the amount of time they took to make sure everything was perfect. The water line is precise all the way around the pool. So, if you’re in the market just see Brian Stoner in Hagerstown. He will start you on your journey to a water oasis! Thank you Flohr Pools for wonderful added feature to our home. Our family and friends will enjoy this pool for many years to come. I would give more stars if I could because the experience was just this great!
We are very happy with our Hotsprings Flair hot tub we purchased from Flohr pools. Enjoying the cool mornings and evenings in May but also enjoyed the snowy and rainy days in March and April. Katherine was wonderful to work with during the sale. She was very patient (since it took us awhile to make a decision) but kept in touch weekly, answering all questions and concerns we had. Once we purchased, Brian and Katherine came out and explained set up and maintenance. I highly recommend Hagerstown Flohr Pools.
We had been thinking about getting a hot tub for years and finally decided to start looking into it. We visited Flohr to look at our options after a lackluster experience at another vendor. Brian, our salesperson, was very knowledgeable and patient with our many questions. He helped us understand the different options and was willing to work with us to figure out the best option for our budget. We decided on a Caldera Martinique and have been very happy with it so far. The team did a great job at delivery and installation and has been available for questions about the spa as we've been getting used to it. The spa is super comfortable and relaxing. I'm using it every night before bed.
I have had such a good experience with this company. Jordan is who I worked with and he was very attentive and took great care of us. We got our hot tub and they installed it. Their installers were excellent and was very respectful of my house. I would recommend this company for all your pool and hot tub desires. If you go to the Hagerstown location, make sure you ask for Jordan. Even though my hot tub has been installed for a few months, he still checks in to see if we need anything and how the tub is performing.
Can't thank Flohr Pools enough for all the help in finding a hot tub when our old one went out. There was no pressure, just knowledge given to us. Jordon took the time to answer all our questions whenever needed by call or text. When we had an issue he was quick to fix it even if he had to bring something out to our home. We would also like to thank the delivery guys. Dave, Adam, Moses and Mark for all there help in getting our hot tub in the deck. We were not sure that they would be able to do it, but with the help of some of our friends, the delivery guys and Jordon (yes Jordon the sales rep) they were able to drop the hot tub in our deck. Thanks so much again for the great customer service and making things happen during install that all of us thought were not going to happen.