Paid for the silver? Package, was supposed to have the inside cleaned and the door jams. Definitely did not clean the door jams, photos attached. Two stars, instead of 1 for the kindness of the staff and the attentiveness to the assistance manager noticing the back of my car was not vacuumed prior to me leaving - he corrected that himself and quickly. Just wish I would have noticed the other area before I left and they didn’t really clean, they just smeared the old milk and dirt on the door armrests.
Paid for the upgrade to clean inside of the car too. Horrible job it’s like they just swiped and pretended to clean but as you can see in the pictures, they left my car dirty and pretty much the same condition I brought it in. This is the second time they skimp out on the job.
I paid for premium and the cashier at the front was rude but I didn't care much. The car wash was okay but my main problem is how they left the inside of my car and my rims. They did a half job everywhere to the point I went else where to buy leather and interior cleaners and fresheners to make my car actually feel clean. I even had to vacuum the interior again. I would not recommend this spot to anyone and definitely tell you to clean the car yourself it'll probably be cleaner that way.
Mediocre at best, the full serve interior vacuum and cleaning is very hit or miss. They tend to simply wipe every surface rather than actually be attentive and clean it. The auto spa express on the south side of Frederick is far far better: much newer, the exterior wash is quick and well done (seems to have better and newer equipment). There is DIY interior supplies including great vacuums and micro fiber towels. (No interior full service option.) The whole place is nicely laid out and well appointed!
Went to another auto spa (on 26) and I accidentally ran my wife’s brand new car through the car wash with the sunroof cracked. Bright Blue stains all over the headliner, what an epic fail. The manager, William at the Rt 40 location was not concerned and told me to come by. I was there for 2 mins before they took a look and got to work. 15 mins later it’s like it never happened. This level of service is extremely rare and I want to shout out to William and crew to say thank you for the above and beyond service and for probably saving my marriage 😂 I’ll be going out of my way to give business to this location. Happy holidays to your team!
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