This is hands down the absolute worst dealership and collision center I’ve ever dealt with. Mark told me my Tesla would be done in 4-6 weeks. Well it ended up being short of 4 months. They had all the parts to fix my vehicle within this time frame but actually ended up breaking the window of my car and then tried to hide the fact that they did it. They were also holding my car hostage because of their incompetence of how car insurance works by telling me “I’m not working on a vehicle I’m not getting paid for” Then months later when I was finally able to pick up my car they said to come in Friday. I have already been burned by this business twice so far with this single accident so I didn’t trust them. Friday come along and surprise surprise the car isn’t ready. Was told to come in Monday. I come in Monday and the car is still not ready but instead of doing what was right they tried to pull a fast one and just give me my car back. I received my car with dust EVERYWHERE. Completely ruined the interior. I have permanent grease marks all over the inside now which are clearly from someone’s hand. Upon inspection of the outside of the car they also tried to give my car back without an emblem from a hood replacement. Once I pointed this out, one of the service guys said “I hate Tesla and their drivers. Why would you even have one of these” well personally I hate businesses that can’t act in a professional manner and run a dishonest business. Since I got the car back there has been a knocking noise that I have video of and have reached out and guess what? They are unresponsive to my emails, voicemails and phone calls! I cannot upload a video but anyone reading this I’m more than happy to send it to them. Then next thing that happened is I went to get a state inspection and the upper control arm bushing is totally blown out still from the accident and failed inspection. My Tesla is still incredibly out of alignment as well. I need to have the steering wheel in the 1 o’clock position in order to drive straight. If you want to shell out $12k for repairs but end up having more problems than when you went in with as well as unrealistic timelines and 0 communications this is the place for you! If not I highly recommend taking your vehicle to another business.
EXCELLENT. Mark and staff are beyond reproach. They are marvelous to deal with and their work is superb. As a Tesla authorized body shop they did my repair perfectly. My hats off to them and I highly recommend their body shop. For those of us living outside the Northern Virginia area they are fast, convenient, easily accessible and professional. If you are a Tesla owner I recommend you let them fix any bodywork and paint repairs you need. You won’t be disappointed. Rick
Lincoln was taken there after I was t-boned on Cole Road on Dec. 8, 2020. Have taken it back 8 times and and I am still having issues. Manager is condescending, smug and rude (in my opinion). The work area is dirty, my car's interior was filthy (returned it and they "detailed" it.) There is still over spray on the rear right door and window on the inside). There is a ding in the door that was replaced. The head liner has to be pushed up back in place repeatedly. The hinge on the hatchback on the upper right side is not a factory hinge (I'm not sure what it is). A reputable body shop owner pointed that out to me among other shoddy repairs. Horrible experience.
Had car in the body shop. Asked for all parts to be ready. Well ot wasn't. Now I have to take another day off work to get the car finished. Grrr
The staff was very nice and friendly. They are listening to, and their job was great.
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