Hagerstown Heating & Cooling
511 E Franklin St, Hagerstown, MD 21740, USA
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511 E Franklin St, Hagerstown, MD 21740, USA
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Woke up to an ice cold house - Erin from Hagerstown Heating and Cooling zipped right out and quickly diagnosed the issue (a faulty thermocouple in the pilot light sensor) and repaired it with alacrity and good humor, which was very valued first thing in the morning! Additionally, Erin taught me several key points about how the system actually operates, dispelling erroneous notions and demonstrating indicators and actions for the care and proper functioning of the boiler I am extremely pleased with the professionalism and positivity that Erin from Hagerstown Heating and Cooling brought on this chilly November day, and if the rest of the company is anything like Erin then I wholeheartedly recommend Hagerstown Heating and Cooling !
Erin was on time and professional. No surprises. Appointment was efficient. Very happy with this biannual service.
Starting with our service call to installation of a new heat pump, Hagerstown H & C provided professional service across the board. Matt and Colin prepped us for the process and Jonathon and Abraham handled the installation under tough working conditions. Thanks for providing wonderful service and a good product.
Our technician was Erin. He was early to our appointment and called first beforehand to see if that was OK. He was honest and informative about what our best options would be. Definitely would recommend their services and will be using them in the future.
David did a great job working on my heat pump. Called to let me know when I could fit into the schedule and called to let me know when he was on his way. Professional service and was done quickly to get me up and running. I only had one issue and that is with the cost of the replacement part. I did my homework prior to the service. The part that I needed can be purchased for $15-$20 and HH&C charged 30+ times the cost of the part. Even with installation about 15-30 mins to diagnosis that the part was failed and replaced. I can't justify $460+ for the part. I don't mind a company for making money but 30x is a little excessive.