Hamilton Nissan Collision Center

1929 Dual Hwy, Hagerstown, MD 21740, USA

About Hamilton Nissan Collision Center

4.3 / 5

from reviews

Is this your business?

    Amanda Wigfield
    -
    November 17, 2022

    The Collision Center is horrible! Extremely condescending and flat out claimed “nothing” was wrong with my vehicle. I hit and ran over a deer. Vehicle was sent here by my Insurance company. Went to pick it up the first time and went right back in to the office because there was a horrible rattle and vibration still coming from under my vehicle. They said they would look at it again to check it. 15 minutes later they claimed it was just a loose bracket and they fixed it. I was concerned that it may not still be fixed and advised them to do a thorough check otherwise they’d be receiving a call back if it still wasn’t fixed and I’d be taking it to my own mechanic to have it double checked. Guess what?!!!! It wasn’t fixed. Rattle still very apparent. Called back and talked to “Mark” the manager. He was extremely condescending and claimed the rattle I was hearing was coming from something in the back of my car. That noise is a metal wrench in my metal tool box. Completely different from an exhaust rattle. I informed him of this and he interrupted me and told me to go ahead and call my mechanic because he was done with me. There’s nothing wrong with my car, the alignment was completed and the bracket was fixed. I drove straight to my mechanic and he put it on his lift and low and behold the exhaust is bent and pushed to left causing the rattle. Photos attached. How does a Collision and Service Center of Nissan vehicles miss this on a Nissan? Only good experience was the lady contacting me about pick up and the alignment was done well. Unfortunately Mark completely ruined the experience. I’m sorry I was very frustrated and can’t remember her name. Anyway……my car is now being “fixed” for real this time and I will NEVER bring my vehicle to this location or buy a vehicle from them. Which I am in the market for currently.

    Rosemary Morton
    -
    May 13, 2022

    People here are very friendly and polite and respectful. Very nice place to do business. Nice waiting room with coffee and restrooms that you can use. I would recommend this place to anyone who wants good service.

    Deltoria Gallant
    -
    January 27, 2021

    I have had body work here more then once and every time I am completely happy with the work and feel I was charged a fair price. The only downside is that they are sometimes booked out a week or so you have to make and appointment and wait ( obviously they have a high demand) but they will start ordering part while you wait if they know what you will need. They have a quick turnaround and all the staff is helpful and provide excellent customer service. Their work is excellent and I don't consider other shops for my bodywork.

    Acelin Valentz
    -
    May 12, 2019

    Fast, Friendly and efficient. I took my car back almost a year after they had worked on it because my wiper fluid dispenser was not working. They took it back, checked it out and had it working perfect in less than 15 minutes, at no charge. Best service. Definitely reccomend!

    Alaina Shumaker
    -
    November 19, 2019

    I would highly recommend avoiding Hamilton nissan collision for any repairs. I have had nothing but problems with them since I dropped my car off. It has taken them 3 attempts to actually get my car fixed. I was initially told it would take 5 days for my repair on the 4th day I was I formed that the parts had just been ordered and it would be an additional 4 days. On the 9th day I received a call stating that they had just found more problems that had not been noticed and it would then take 5 more days. On the 15 day of them having my car I was informed it was done but got a call the next day that it isnt done that something they replaced was not the issue it was something else. I feel that they should have diagnosed these issues initially and not when the car was ready to be done

    Hamilton Nissan Collision Center

    Our Address

    1929 Dual Hwy, Hagerstown, MD 21740, USA

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