KELEMER BROTHERS REPLACEMENT WINDOWS
10822 Childs Ct, Silver Spring, MD 20901, USAAbout KELEMER BROTHERS REPLACEMENT WINDOWS
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Where to start?? It's hard to find a company these days who obviously care about their customers satisfaction and quality of their products and services. I'm so glad I went with this company to upgrade the windows in our home. Gabriel reached out to me right away, was so pleasant, and came out to do an estimate within a day. He was in and out of the house for in less than an hour and sent me a quote I was thrilled with later that day. It all went very smoothly and I was kept up to date every step of the way. The crew that installed the windows did a great job and the windows themselves are really nice. I couldn't be happier. And a special thank you to Gabriel for being amazing!
Joe and his team were very communicative and came out for a free quote. His prices were reasonable and I did not feel pressure at all to use him or his team. What I really liked about using Kelemer Brothers for my windows was their warranty. The team was very thoughtful, engaging and did great work! The windows are high quality and the team showed up on time and were very responsive and efficient.I was brought flowers at the end of their work as well!
Every interaction was pleasant - Joe ensured that all our questions were answered completely (some were anticipated so not asked on our part!). The communication was always timely too. I was impressed with the thoroughness of the crew on the installation day - cleanliness, timeliness, and friendliness were all of the highest caliber.
We had a great experience with Kelemer Brothers from start to finish. Joe was friendly, professional and walked us through the entire process, answering all of our questions thoroughly. In addition to being the most affordable company we got estimates from, there was no overwhelming sales pitch. I was truly impressed with their policy not to accept payment until after the job is completed satisfactorily. The crew arrived right on time, did exactly what Joe said they would, and finished before 3pm. The windows look great and they left everything spotless. Feel very fortunate to have found them and highly recommend their services!
We looked at MANY different companies before deciding on the Kelemer brothers (who were recommended to us by friends of friends). So if you're wondering about all the five star reviews (I know I did, at least initially), I can attest to these being very well deserved! Communication, at all stages, was exemplary (in stark contrast to most of their competition who, even at this early stage, had to be chased to provide quotes etc.). As in, our first call was answered within the hour, and I can't think of a single email or call that we waited for more than 3 hours (if that) to hear back on. The first impression was very positive and both my wife and I thought we'd want them to do the job. The quotes were fair, and, very refreshingly, there was no sales pitch, and no "exceptional discounts" valid for a short time only. Yes, they're not the cheapest company on the market, but would you really want the cheapest company to work on your house? And they're, by quite some distance, not the most expensive one either...I.e., we got quotes for double what we ended up paying, for what strike us as a very high quality product with a warranty that's hard to beat. Not only was there no sales pitch, but, in fact, there was pretty much the opposite: we were initially keen on having something done, that Gabriel thought could end up affecting the structural integrity of the wall. He tried to talk us out of it first, and then said he wouldn't be comfortable doing it (despite a lot of nagging), knowing full well it could cost him the job. I don't know about you, but that spells "integrity" to me, and is one of the many reasons we eventually opted for their services. The contract we signed was the most transparent one we saw and comprehensible without a law degree. There were no disclaimers making you responsible for anything that could potentially go wrong, and no clauses prohibiting you taking them to court (typically hidden at the bottom of page 14 in a size 2 font ;-)). At the time of signing Gabriel warned that supply chain disruptions could translate into a somewhat longer wait time, and made sure we were ok with that (we had custom sized windows and doors, and pretty much everyone we talked to told us to expect delays; i.e., that seems to be the industry standard at present). Importantly, we had two doors and five windows installed in less than a week after the manufacturer produced them, so certainly no installation-process induced delays on top! On the day, the crew arrived on time and worked tirelessly. They were courteous, professional, clean and even corrected some mistakes that were made by the window installers hired by the previous owners (on windows we were not replacing). I'm not sure what more you could ask, really... Again, many, many thanks to Gabriel, Ziggy and Alice! If you've gotten this far, I guess I only have one question: why are you still reading and haven't given them a call yet? ;-)