Incredible!!! There are other stores that carry similar products, but not one of them even comes close to Knock First. The staff is absolutely stellar! Everyone of them is incredibly discreet, as well as very knowledgeable on a wide variety of subjects and related topics. You simply can't (and won't), go wrong!
Cons: Poor customer service. The lady that worked there was nice, however there was a guy that worked there that had an off-putting personality. I don’t know what type of customers the store caters too, but I felt rushed. The guy didn’t allow me to open any products per store policy. And limited him opening products for me to 3 items during my visit. He also rushed me towards check out when I had more products to buy. Pros: good selection
Great selection. Friendly and welcoming. To the reviewer who felt “watched” as if she was going to steal…that’s because people do! Especially true at nice stores like this where the merchandise is out for you to see and touch.
There is not a star that can describe the disrespect the employees and owner show to customers. it is completely disgusting. Kevin the owner was so rude when I tried giving feedback on his manager encounter with me. as someone who also works in the customer service field i could never imagine treating a customer the way i was or to not care about how my employees reflect my business. The owner literally told me to go to a different store in college park as if that changes the fact that i felt disrespected. A simple apology or even acknowledgment that the employee shouldnt have done or said whatever woulda been enough for me but to completely disregard me as a customer and person absolutely horrible to run a business that way. do not go to this place .
This fun store has everything you need and some things you haven’t thought of yet. The staff is kind, knowledgeable, and ready to show you how anything works. Worth visiting in person.
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