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765 Rockville Pike suite i, Rockville, MD 20852, USA
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765 Rockville Pike suite i, Rockville, MD 20852, USA
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There is not a star that can describe the disrespect the employees and owner show to customers. it is completely disgusting. Kevin the owner was so rude when I tried giving feedback on his manager encounter with me. as someone who also works in the customer service field i could never imagine treating a customer the way i was or to not care about how my employees reflect my business. The owner literally told me to go to a different store in college park as if that changes the fact that i felt disrespected. A simple apology or even acknowledgment that the employee shouldnt have done or said whatever woulda been enough for me but to completely disregard me as a customer and person absolutely horrible to run a business that way. do not go to this place .
Cons: Poor customer service. The lady that worked there was nice, however there was a guy that worked there that had an off-putting personality. I don’t know what type of customers the store caters too, but I felt rushed. The guy didn’t allow me to open any products per store policy. And limited him opening products for me to 3 items during my visit. He also rushed me towards check out when I had more products to buy. Pros: good selection
Great selection. Friendly and welcoming. To the reviewer who felt “watched” as if she was going to steal…that’s because people do! Especially true at nice stores like this where the merchandise is out for you to see and touch.
Great place. They have demo units of hundreds of items out for you to handle, which is absolutely amazing. Great staff and good prices, will definitely return here.
The store has great products but the man with the white hair likes to follow you and stare at you, intensely, while you look at products. He was very rude and disrespectful and unwelcoming. I recommend any other store or buying products online. I also read Indeed reviews from former employees that say the owner instructs employees to follow and watch employees while in the store, as if they patron plans to steal. Buyer beware.