Marlo Furniture & Mattress Store
725 Rockville Pike, Rockville, MD 20852, USAAbout Marlo Furniture & Mattress Store
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725 Rockville Pike, Rockville, MD 20852, USA
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Natalia was amazing!! She has such a flair for customer service. She immediately made helpful suggestions and was the perfect guide to our shopping experience. In general such purchases can be a very stressful experience but not with her. It was very easygoing from the start and we got some amazing pieces. Furthermore, when the sale was done and there were one or two small issues she stayed with us and helped resolve them in the perfect way! It is very obvious that she loves her job and her energy, customer focus, and product knowledge are second to none!
We had the pleasure of working with Mr. William John. He was extremely helpful and patient. Mr. John helped us to get an exceptional deal on a couch and we will definitely work with him when we have future furniture needs! We highly recommend him. He’s the best!!
I want to share my impression about buying a sofa in Marlo. Ati helped us find dream sofa. She was professional and nice. We are happy with our new sofa.
Update 2: A replacement delivery finally came, and it had a warped, broken door, same as the last one. At least, this time, it did not have dents and spray paint, but we're still waiting for an acceptable product for the price we paid. Update: The "Regency" delivery service were terrible and the product arrived damaged with grey spray paint (see photos of white wood for comparison), dents, and scuffing to the furniture. They also scuffed my wall and stepped all over my white rug with shoes after I told them not to in English and Spanish. When I called to resolve the issue Akhil redirected my call to a line that immediately discinnected me, and they gave me a bad phone number for customer service that hung up on me immediately. Customer service finally got back to me after I escalated the issue and called 5 different phone numbers including the warranty and Akhil again, but no promises they'll help out. (old) Get the Divine experience at Marlo Furniture - great service. Ask for Divine to help you while the Anniversary sale lasts!
Hello, From start to finish my experience in Marlo was amazing. Anita at the customer service desk was outstanding, she helped through the process of financing and helping me decide with would best work for me. I went in not confident at all that I would even get approved and was surprised. Anita is AMAZING.