The experience here was fantastic! Divine was so nice and patient with us. He help us found what we need and were very pleasant. Divine was also very professional knowing where things are and patient about our questions. The manager here was also very nice and friendly. Overall it’s a great experience here and all the staffs were extremely nice and cool!
We were looking for new furniture and got to Marlo a few days ago. It was the first time I was there and I got really surprised! Big range of options with a variety of colors. More importantly, the staff are super helpful. We worked with a nice and friendly salesperson named Roya. She answered every single questions that we asked very patiently! Will back there in the future and highly recommend this place if you like to have a smooth shopping!
Giving five stars to specifically, Mr. Kevin N. at Marlo Rockville location (not to the company). He was very friendly and helpful during our visit. He helped us when we needed it, and went out of his ways to look for an item that we wanted. He gave us advice on our purchase and made great conversations with us. We had a bad experience with Marlo in the past, but Kevin made it better this time. Thank you, Kevin. Your expertise and support were greatly appreciated.
Highly informed, pleasant and hands on sales person. Great market skills and patiently explains the various quality furniture that serves my needs. Responded to my financial concerns and offered me credit opportunities in the store. I left the store satisfied. Well done Divine. I look forward to doing more business with you and recommending your store to family and friends.
I would never purchase a single thing from this place again. I walked in over two months ago, purchased nearly 3k in furniture, didn't bother a soul. The sales man Khalid that helped me CHECKOUT reassured me that there's no "big difference" between a queen and a Full size frame, even after I explained to him how the tight the space through the stairs was and after relaying to him that I had never purchased anything larger than a full , he still assured it wouldn't be a big deal. Of course in that moment he only cared about the sale. Fast forward to the delivery, as I assumed, the queen size foundation didn't fit up my stairs. The delivery men took the foundation back and told me that I would hear from the store to reschedule a delivery. A week went by, nothing, I attempted to call severely times, no answer. Finally I figured out I was only able to get through to the store by reaching out to customer service first and having them transfer me LOL! Two times I had to leave messages and when I finally got a call back from a manager I was told I needed to pay a difference of a $130 for restocking fee because what I needed was a split foundation to fit through my stairs. I explained to him that a fee was absurd being that I was never given the option between a full and a split from the beginning even after expressing my concerns in the space. He stated "there's no way my professional sales man did not offer a split, that's not how they work" I asked him if he had bothered asking Khalid because I'm sure he remembered the conversation I had with him, he responded with "no, that wasn't necessary, the GM of the store is out until July and I can either pay the $130 for a split or get a refund and billed a restocking fee" i asked him to speak to his sales rep so he can see that i was never given the option, he stated he'd check with him and call me back. That was three weeks ago. At this point I'll just have my bank get my money back, but for anyone shopping local, there's many other options!! Don't bother with a company that only smiles when taking your money.
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