I’ve owned a small caulking and waterproofing company for 25 years. I bought material from several companies in that time. I must say Metro Sealants in Baltimore shines. Their professionalism and positive attitude is rare these days. In particular Mary is unsurpassed and her knowledge of material and spec. Behind the counter Tray and Adam are also positive hard workers. If you need caulking or waterproofing materials I would highly recommend Metro Sealants Baltimore
I have been a loyal customer here for over 10 years. I thought that it meant something to this company but as Covid-19 started to take a hit on the raw materials it takes to produce these materials i started to notice only companies with big money were still getting the materials. I understand they want to keep their biggest customers as should everyone but its to a point where things are getting monopolized. Products that are limited are being sold to the highest bidder or someone that is greasing the wheels. I have contacted all the reps and get the same story. I have been a witness to many of these same materials being loaded on other customers trucks and we have yet to get a call or email. I also want to state that they are not going to tell me that anyone else from another company had orders in 1st because we have been contacted them for over a year and no response. I am also friends with MANY other contractors and have been told when they get materials and where so I know for a fact they are getting these materials and only calling who will pay the most. I guess loyalty from a small business means very little to Metro Sealant. I won’t be back I can’t deal with a company that will put money before customer loyalty, and I am actually getting called back from all of their competitors when they have materials these materials in.
Will never do business with Metro Sealant again. Ordered 9 caulk, 5 whites were expired, and 1 sandy beige was charged but they didn't even have it in stock. None existent inventory organization. I had to call them 2x to get the sandy beige caulk credited, and asked them to resend me the 5 whites and make sure they are not expired. Waited 2 weeks for the 5 whites, called 4 times, no one bothered to tell me they don't have any un-expired whites in stock. No one emailed me. I'm down to the wire on a project and finally they tell me they don't have anything.
Mary has always had the answers I need and the products to hold up to our customers demands!
I have been coming to Metro for years. Let's talk about a hidden gem. No kidding around...they're hidden behind another building. Only the truly persistent will find it and the gem part is their service and their stock of what you need if you are in the water management business. I, for one, am very appreciative of Metro Sealant. They open earlier, have more of what you need. Case close! 5 ***** Stars
Let Us Know When We Can Start Helping Your Business Get More Customers.
For more information on our listings, advertising, search and Internet marketing programs, and consulting services, please contact us today!