MLM Home Improvement LLC

12057 Nebel St, North Bethesda, MD 20852, USA

About MLM Home Improvement LLC

4.9 / 5

from reviews

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    Gfamily
    -
    December 02, 2023

    I would definitely recommend MLM for roofing project or any other home improvement projects that you might have. Project Consultant Croix Colling was very helpful Croix always on time through the roofing estimate to all the way signing the contract and answered questions in a timely manner that I had asked him by Phone, text or email. Also same with Project Manager Zach Fay was very helpful and supervised roof replacement project and Accounts Receivable Specialist Michelle Bermas was very helpful and professional as well, overall had great experience working with highly professional team of MLM including the crew who came to replace roof and job was nicely done. Thank You very much.

    ErvinN
    -
    November 08, 2023

    MLM was amazing. They gave me a fair quote and were very responsive throughout the new roof installation process. Austin Dodson (Senior Project Consultant) took his time to explain EVERY step of the process and never hesitated to answer all of the additional questions we had. He provided pictures and made us feel comfortable and took the time to provide additional quotes so we could make informed decisions. Excellent customer service. Thomas Walter (the Project Manager) was also amazing and even called back to make sure we were satisfied with the work. I definitely recommend MLM for roofing services. Quality work and great service. A winning combination!

    Chris Dutton
    -
    January 17, 2024

    MLM was fantastic for my new roof, David Cevallos was the project consultant and he was there from the beginning to the end. He physically met with my insurance company to get everything approved! The team that installed the roof was exceptional, they got it taken care of within a few hours and made sure to clean up around outside! My experience with MLM was great and I recommend them to everyone!

    Po-Yang Yu
    -
    May 01, 2023

    We are very happy and excited after the roof replacement, because my house suddenly became so beautiful and lovely as the roof color completely complements the siding. We would like to appreciate MLM for their great service and quality work. Mr. Ian Zika was the Project Consultant and was very friendly and supportive. Through him the service contract was done in just a week. We were amazed by his efficient and effective work. Later Bobby Carrier was another nice Project Consultant to continue the project, because Ian Zika left the company. It was so sad to hear of his leaving, and we were disappointed we weren't notified until we called the company. The lack of communication about the unexpected event is an item for the company to improve. We want to thank Ms. Chelsea who scheduled the date to replace the roof. She was patient and nice to assist us in changing the shingles' color at the last moment. To us it was a very happy and joyful day on the day of replacing the roof. It seems like a party day, beginning in the early morning before sunrise and ending just before sunset. The noises of the work, the voices of talking and laughing among the workers, didn't bother us, but all made the party day more interesting and exciting. Through serving drinks, snacks and fruits to workers, we built up a closer friendship and sensed that they were happy and cooperative. They worked very hard and demonstrated great teamwork. At the end before they left they thoughtfully cleaned up the ground, and even cleaned the garage floor. Honestly our yard has never been so clean before. The Project Manager was Josh Cook, who was very careful and supportive to the work team. He oversaw the job's quality during the work, and examined the roof and ground again a couple days later to ensure that we were happy and satisfied. We also like to thank Ms. Kristin Johansen as the Accounts Receivable Specialist, who was so professional and helpful to provide us the final invoice with detailed and instructive information via e-mail and voice message. It is very impressive that the way to make the final payment is so easy and simple. The MLM company is well organized and managed, and it is a five star company that we highly recommended.

    David Regan
    -
    January 03, 2024

    They did a great job and we've referred 7 friend who've all had new roofs installed by MLM. The technical sales/project manager, Chris Brown, is extraordinarily competent and reliable in what he says and does. Their billing staff, Cid Merrow, is also a great team player who gets the work done and is very good at his job. Two thumbs up for MLM!

    MLM Home Improvement LLC

    Our Address

    12057 Nebel St, North Bethesda, MD 20852, USA

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