MLM Home Improvement LLC
12057 Nebel St, North Bethesda, MD 20852, USA
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12057 Nebel St, North Bethesda, MD 20852, USA
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On behalf of my mom, Joyce Girman - Very Happy with my new roof installation by MLM! They were on time, professional, and responsive. The sales rep, Charles Brady, explained the entire process from start to finish. He took his time in reviewing the color options and even walked the neighborhood pointing out similar tones on the roofs nearby. This actually led us to selecting a different color than we had originally planned and the end result was perfect! The project manager and workers did a great job right down to the final cleanup once the job was done. I would highly recommend MLM!
We are very happy and excited after the roof replacement, because my house suddenly became so beautiful and lovely as the roof color completely complements the siding. We would like to appreciate MLM for their great service and quality work. Mr. Ian Zika was the Project Consultant and was very friendly and supportive. Through him the service contract was done in just a week. We were amazed by his efficient and effective work. Later Bobby Carrier was another nice Project Consultant to continue the project, because Ian Zika left the company. It was so sad to hear of his leaving, and we were disappointed we weren't notified until we called the company. The lack of communication about the unexpected event is an item for the company to improve. We want to thank Ms. Chelsea who scheduled the date to replace the roof. She was patient and nice to assist us in changing the shingles' color at the last moment. To us it was a very happy and joyful day on the day of replacing the roof. It seems like a party day, beginning in the early morning before sunrise and ending just before sunset. The noises of the work, the voices of talking and laughing among the workers, didn't bother us, but all made the party day more interesting and exciting. Through serving drinks, snacks and fruits to workers, we built up a closer friendship and sensed that they were happy and cooperative. They worked very hard and demonstrated great teamwork. At the end before they left they thoughtfully cleaned up the ground, and even cleaned the garage floor. Honestly our yard has never been so clean before. The Project Manager was Josh Cook, who was very careful and supportive to the work team. He oversaw the job's quality during the work, and examined the roof and ground again a couple days later to ensure that we were happy and satisfied. We also like to thank Ms. Kristin Johansen as the Accounts Receivable Specialist, who was so professional and helpful to provide us the final invoice with detailed and instructive information via e-mail and voice message. It is very impressive that the way to make the final payment is so easy and simple. The MLM company is well organized and managed, and it is a five star company that we highly recommended.
Our roof and gutter replacement process from inspection to installation was pretty seamless other than a small delay early on due to personnel change and later some unexpected repairs during the installation. I wanted to thank Robby and MLM's crews for the great job they did on my roof and gutter replacement. They were able to complete the project in a timely and professional manner. Especially, Robby's attention to details and prompt communications are greatly appreciated. Also, Danny and his gutter crew did a great job replacing our gutters. With the several recent severe storms, our new roof and gutter system certainly pass the tests!
We couldn't be happier with our new roof and the professional, efficient and courteous service provided by MLM Home Improvement LLC! From the initial meeting with our salesman, Paras, to Kristin assisting us with settling our account at the final step of the job, we received five star service. I will certainly recommend MLM to all my friends and family in the market for a new roof. The roof is beautiful and there is an amazing difference in the cooling of our home during this hot and humid summer. Thank you for all your hard work and being such a great company to work with!
The project managers and sub contractors were great and did great work. Office management probably needs some training in customer service. One would think it would make sense to alert the homeowner that management made the decision to terminate the project manager/ sales person prior to beginning the job. I had to find out the day prior to installation and my questions regarding change orders went unanswered until the job started. That left me in a situation where there was no room to negotiate because the job had already begun.