Pella Windows & Doors of Beltsville
12100 Baltimore Ave Suite 1, Beltsville, MD 20705, USAAbout Pella Windows & Doors of Beltsville
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It has been almost 7 months since Pella Mid Atlantic came to install my new fiberglass entry doors. The job remains incomplete while they continue to charge for the purchase. Installation errors remain unresolved after two visits from field services to attempt to close out the job; missing, wrong and improperly installed parts, damaged hardware due to improper alignment; the paint finish already had to be retouched due to delamination and installation scratches; the "top of the line" hardware has started to corrode, etc. The field crew is friendly and professional and really tries to get it right [hence the 2 stars] but they are being sent without all the correct parts and guidance needed to remediate all the original issues. I never imagined that such an expensive product and services being advertised as the highest quality could turn out this badly, and yet no resolution, firm completion date or even a return call from management. Do the research and stay away if you have competitive options.
The sales rep from Pella spent a great deal of time listening carefully to my description of what I was trying to achieve by replacing all the windows on the front of my home, along with the front door. I had a particular vision firmly in mind, but doubted that Pella could find the products to create it. However, the sales rep combed their various product lines until the perfect combination emerged. Their order-verifying expert then played an important part by pointing out that some of the products would not end up looking like we imagined, giving me the opportunity to make corrections. When installation time arrived, the Pella team expertly removed a large assembly of lumber and glass that had served as the front of my living room since the 1950s. They painstakingly installed custom-assembled window units that came together to create exactly the look I had envisioned. They also were conscientious enough to point out to me that the front door I ordered had somehow been damaged in shipment, and recommended against installing it. When the replacement door arrived, they employed the same exacting process to properly install it in the front wall, despite it being out-of-plumb and dressed with stone. Pella products and services are expensive - it's true. But in my case it was the only way to be sure I was getting precisely what I wanted, even though that was unusual. Every part of the Pella effort - sales, verification, installation, and office support staff - all were critically important contributors to what I feel was my 100% successful home upgrade project.
I purchased Pella Architect Series windows for my entire new home - over $25k and they only last 10 years, rotting and falling apart from poor cladding fabrication defects. Beltsville Pella has not offered to replace units affected after multiple contact attempts. They want me to pay over 4 x original unit cost. What a terrible product and the worst customer care. STAY AWAY.
Mark and David came out to replace the rollers on our glass sliding door. They were incredibly efficient and did a wonderful job getting the door repaired and operating perfectly. They were both very courteous and professional and I will definitely use them again if the need arises.
We had Pella windows installed two years ago. I noticed a scratch on a window and since it was within the two year full warranty, Dexter and David came and replaced the window. They called the day before to give me a time slot. They showed up right on time. They were professional and did a great job. Definitely recommend Pella.