Pella Windows & Doors of Beltsville

12100 Baltimore Ave Suite 1, Beltsville, MD 20705, USA

About Pella Windows & Doors of Beltsville

4.7 / 5

from reviews

Is this your business?

    Lety
    -
    October 25, 2022

    It has been almost 7 months since Pella Mid Atlantic came to install my new fiberglass entry doors. The job remains incomplete while they continue to charge for the purchase. Installation errors remain unresolved after two visits from field services to attempt to close out the job; missing, wrong and improperly installed parts, damaged hardware due to improper alignment; the paint finish already had to be retouched due to delamination and installation scratches; the "top of the line" hardware has started to corrode, etc. The field crew is friendly and professional and really tries to get it right [hence the 2 stars] but they are being sent without all the correct parts and guidance needed to remediate all the original issues. I never imagined that such an expensive product and services being advertised as the highest quality could turn out this badly, and yet no resolution, firm completion date or even a return call from management. Do the research and stay away if you have competitive options.

    David DeFalco
    -
    April 14, 2022

    I purchased Pella Architect Series windows for my entire new home - over $25k and they only last 10 years, rotting and falling apart from poor cladding fabrication defects. Beltsville Pella has not offered to replace units affected after multiple contact attempts. They want me to pay over 4 x original unit cost. What a terrible product and the worst customer care. STAY AWAY.

    Sanjaya Ranasinghe
    -
    May 02, 2022

    I have used Pella before for a Patio door replacement and was very happy with the product and installation. This time I was looking for quotes for another set of patio doors and got a quote from David Turner from Pella. David was very informative and provided some insights that I was not considering to help select the best set of doors. The door pricing was competitive and I liked the straightforward approach to the price without the pushy style and discounts that disappear when the sales person leave. David was great to work with I am counting on Pella installation crew to do a good job this time too.

    Michael Colon
    -
    June 03, 2022

    We just recently purchased some sliding glass doors for our home from Pella Mid-Atlantic and we are extremely happy with the product and customer support that we have received. The doors are exactly what we were looking for and the installation crew was top notch. They took pride in there work and it shows. We had an incident with one of the screen doors that was addressed immediately with no hassles. I would highly recommend Pella Mid Atlantic for anyone looking for high quality doors and windows.

    Kevin Fast
    -
    April 25, 2022

    Richard and Armando (our Pella technicians) completed a very efficient, clean, and professional window repair job in just about one hour. They were on time and friendly. Armando even took the initiative to take a picture of some flashing near the window repair so that he could alert me of a needed separate repair. Much appreciated! My overall impression was very positive.

    Pella Windows & Doors of Beltsville

    Our Address

    12100 Baltimore Ave Suite 1, Beltsville, MD 20705, USA

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