Penzeys Spices
1048 Rockville Pike, Rockville, MD 20852, USA
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1048 Rockville Pike, Rockville, MD 20852, USA
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REFUSAL TO MAKE GOOD ON A COUPON. NO RESPONSE TO EMAIL TO PENZEYS: HISTORY: I received a lovely Christmas gift of Penzey's spices from my niece a number of years ago. I was so impressed and was pleased to find that there was a large, inviting store located in Rockville MD, not far from my zip code in Silver Spring MD. I signed up for emails from Penzey's and was excited and relieved that there was at least one corporation that was willing to put it's business on the line to stand up for justice and what is right concerning the political state of affairs in our country. I operate a weight loss business in Silver Spring, MD (very near your Rockville location). My clients have dietary restrictions in order to lose weight effectively. I provide them with recipes and recommend Penzey's spices to enliven their meals and to make their experiences with food exciting and anticipatory. Until Penzey's discontinued its printed catalogue, I would pick up bundles of them and include them in all of my customer's consultation folders during their first visit to my clinic. I continued to verbally recommend Penzey's and emailed links to your web site during their initial visits and during coaching sessions. As well as being a loyal customer, I have also been referring my family and friends to your Rockville and Cleveland stores. I gave my sister-in-law my spare bottle of Fox Point in November while we were celebrating Thanksgiving with them in Cleveland. Unfortunately, I can no longer recommend Penzey's to any of my clients, relatives or friends and will no longer make any purchases from your stores or from your site. THE INCIDENT: I purchased a gift card and used it to purchase my nephew's Christmas gift and couldn't wait to surprise him when we celebrated Christmas in Cleveland in December. (I was pleasantly surprised that my Cleveland family also purchased spice boxes as Christmas gifts for family members, making this past Christmas a "Penzey's Christmas.") I visited the Rockville store in December to purchase his gift and had the attached coupon with me. (During my subsequent visits, the offer was repeatedly out of stock and I was unable to redeem the coupon–I attempted to redeem the coupon on numerous occasions that year without success, Because of this,I was told that there would be "no expiration date" on the coupon.) The coupon was set aside, misplaced, but not forgotten. Happily I discovered the coupon recently and took it with me during my Christmas shopping trip to Penzey's in December. The clerk called the corporate office to inquire about redeeming the coupon and was told that it was too old and that the promise made to me was not going to be honored. THIS WAS NOT MY FAILURE, BUT YOURS! I BELIEVE THAT I AM NOT SUFFERING FROM FAULTY THINKING IN EXPECTING YOUR COMPANY TO DO THE RIGHT THING. This is quite distressing since you represent yourself and your company as being "different" from other corporations in your policies and philosophies toward fairness and justice. I believe that this decision was "unfair" and "unjust." Although losing the value of the offer is not a deal breaker, the Penzey's promise is. It is so big in my mind, that I will be making my last purchase at Penzey's when the value of the gift card is exhausted–or I may never go back because I am so very angry with Penzey's. Should the offer not be re-offered to me,I will no longer be recommending Penzeys to my customers and will go back to using The Spice Hunter products once I have exhausted my huge store of your spices (many refill bags in my freezer). I would like to offer you the chance to "make good on your promise" before I begin posting my experience as a consumer on the internet. I look forward to your response.
It's a candy store for spices.. what great smells! Try it.. very nice employees as well.
These are the best spices ANYWHERE. The selection is wonderful, and the staff are super knowledgeable and helpful. I'll never buy spices at the supermarket again!
I really love this store! Some wonderful spices, kitchen towels, and magazines with recipes. I also love this store for their philosophy and outlook on life. They encourage cooking to bring people together and they promote love and kindness and hope. Absolutely beautiful! A gift to visit this fabulous store. I have brought friends and family here and done has loved it and found something fun to purchase.
This store has a great selection of fantastic herbs and spices with friendly staff that are always willing to help. You'd think that a specialty store would be more expensive than a regular grocery store but that's not the case. The spices here are MUCH better quality and typically cost the same or less than grocery stores. You'll love all the great smells when you walk in the door.