Potbelly Sandwich Shop
199K E Montgomery Ave, Rockville, MD 20850, USA
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199K E Montgomery Ave, Rockville, MD 20850, USA
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I ordered online, got to the shop 15 min later. My order was not ready, waited for 15-20 more minutes while people coming to the store where getting the food faster that the online orders. I finally got my order and when I get to the office to eat my lunch they gave me the wrong order, a plain sandwich without the toopings I paid for. Very disappointed this time!
I Raced to this PotBelly Location & Arrived 3 Minute to closing, the crew was unwilling to serve me But the Manager Mrs. Ndeye Greeted me with a Smile an to my surprise made my sandwich My Mom & I was so Appreciative this happened to be our first meal for the day as we are ending our Fasting
Tables and floor are so sticky here like it never gets cleaned! People not wearing gloves when handling your food either. So nasty.
Olo was very cheerful, sweet, friendly and helpful with all my questions about the app process. She really took the time and patience to give me above and beyond service. The two gentlemen who made our sandwiches listened to me and my questions as I had never been there before. Our sandwiches were spectacular. I have worked in customer service for 20 years and this really made my day that there are still workers who seem to love what they are doing. Thank you Olo. Love always ❤️
Sandwiches are always made as noted. I love their sandwiches, be it chicken or veggie melt. Have used catering menu option as well few times from this store, they continue to make going elsewhere difficult each time. Want to give a big shoutout to Ana Campos ( I think) who was very professional over the phone, and handled my order perfectly. She saved us in a moment of crisis and went over and beyond to ensure that we were delighted with the whole experience.