Dr. Lee-Pow has taken care of my chiropractic and resolving sports injury needs for a decade. I spend a lot of time doing physical maintenance on myself, but there are times I do something I can't get myself out of and need a professional. It had been a couple of years since I had visited, and a few days ago, I injured my back in the gym. She got me in the same day and asked detailed questions to confirm the source of pain vice jumping in with a bunch of assumptions. Over the course of the appointment, Dr. Lee-Pow worked to resolve the complex set of issues that caused me to hobble in the door. The physical therapy team conducted a demonstration and walkthrough of a stretch I will need to do at home to mitigate a reoccurance. While not in-network, PowHer Chiropractic is my goto source for recovery. I have also recommended them many times to friends and family, and they have experienced the same level of expert care. I can not give a higher recommendation than Dr. Lee-Pow at PowHer Chiropractic. I added the sunset picture because life was beautiful after Dr. Lee-Pow fixed me up and got me pain-free. Life is good!
I love my Dr. Cheryl. She is honest, helpful, and supportive. She is the only person my family and I go to. Thank you for all your hard work. Keep up the good work. See you soon😘🥰❤️❤️
Do not waste your time. I used their online booking system ZocDoc. One of their doctors was not in network. But according to both ZocDoc and Cigna- Matthew Lee was in network. But then they called almost 24 hours after I had booked an appointment, submitted insurance and thought I had an appointment that Matthew was NOT IN NETWORK. Now I have to start all over again and try to find another chiropractor for my son. If they had integrity they would have kept the appointment and took the insurance while they were figuring it out on there end.
Very disappointed with my recent experience. Apparently, the practice has moved since my last visit and the person who answers the phone and schedules appointments somehow failed to mention that important piece of information to me last Friday when I called to schedule an appointment for Monday. The same front desk staff person then proceeded to tell me I should have received an email confirmation with new address or some sort of bulk email that went out to all patients which I never received. I guess she was trying to absolve herself of any responsibility for actually doing her job. I distinctly recall reporting this issue of not receiving appt reminder emails last year. So, I had the pleasure of first going to the old location and the driving around in circles when I finally got to the new location trying to find a building marked 4 Taft circle. Unfortunately, this is not the first time I’ve had an issue with the admin staff but it will definitely be my last. I won’t be going back after this experience. As I was leaving I noticed a cloth-like vertical banner blowing back and forth in the wind and a few small signs which I certainly didn’t pay any attention to. Maybe you should ask the building owner/ landlord to place the number 4 somewhere on the building like the other marked buildings.
Dr. Cheryl was amazing at healing my upper should pain and supporting my knee pain recovery. However, I was shocked at the way one of the physical therapy assistants treated me. I am a person of size (at 300lbs) and was treated extremely unprofessional by them. The assistant continued to laugh when I explained that I didn't have enough upper arm strength and to support my body weight for a crazy move he wanted me to do. He kept laughing at me so I asked is there an accommodation for this movement? because I was scared my knee would give out since that was the reason I was there. Once he replied no, I got up and headed out. The assistant then went to another patient and said to them "oh she said shes done with it and shes leaving" while laughing about it. Cheryl and the assistant called me and made an effort to "apologize" but they only said "sorry it made you uncomfortable, sometimes we push to hard" and when I stated "no, that is not why I was upset, it was extremely unprofessional to have a culture in your practice where people laugh at you and talk to other patients about your progress or you". She then responded with "I know that employee is a jock and meant no harm...."and then continued to justified his actions without really acknowledging how unprofessional their culture was. I was really bummed out because I really wanted to support this practice, but I can't put up with unprofessional people and a negative environment for people of size. I am shocked at how they treat others who are of size or have limited movement abilities. Dr. Cheryl was great but the fact that she was unwilling to see how unprofessional this was really makes me question her practice. I will not be returning.
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