Very disappointed with my recent experience. Apparently, the practice has moved since my last visit and the person who answers the phone and schedules appointments somehow failed to mention that important piece of information to me last Friday when I called to schedule an appointment for Monday. The same front desk staff person then proceeded to tell me I should have received an email confirmation with new address or some sort of bulk email that went out to all patients which I never received. I guess she was trying to absolve herself of any responsibility for actually doing her job. I distinctly recall reporting this issue of not receiving appt reminder emails last year. So, I had the pleasure of first going to the old location and the driving around in circles when I finally got to the new location trying to find a building marked 4 Taft circle. Unfortunately, this is not the first time I’ve had an issue with the admin staff but it will definitely be my last. I won’t be going back after this experience. As I was leaving I noticed a cloth-like vertical banner blowing back and forth in the wind and a few small signs which I certainly didn’t pay any attention to. Maybe you should ask the building owner/ landlord to place the number 4 somewhere on the building like the other marked buildings.
Dr. Cheryl was amazing at healing my upper should pain and supporting my knee pain recovery. However, I was shocked at the way one of the physical therapy assistants treated me. I am a person of size (at 300lbs) and was treated extremely unprofessional by them. The assistant continued to laugh when I explained that I didn't have enough upper arm strength and to support my body weight for a crazy move he wanted me to do. He kept laughing at me so I asked is there an accommodation for this movement? because I was scared my knee would give out since that was the reason I was there. Once he replied no, I got up and headed out. The assistant then went to another patient and said to them "oh she said shes done with it and shes leaving" while laughing about it. Cheryl and the assistant called me and made an effort to "apologize" but they only said "sorry it made you uncomfortable, sometimes we push to hard" and when I stated "no, that is not why I was upset, it was extremely unprofessional to have a culture in your practice where people laugh at you and talk to other patients about your progress or you". She then responded with "I know that employee is a jock and meant no harm...."and then continued to justified his actions without really acknowledging how unprofessional their culture was. I was really bummed out because I really wanted to support this practice, but I can't put up with unprofessional people and a negative environment for people of size. I am shocked at how they treat others who are of size or have limited movement abilities. Dr. Cheryl was great but the fact that she was unwilling to see how unprofessional this was really makes me question her practice. I will not be returning.
I have been a patient at POW-HER for many years off and on, and can say without a doubt that the doctor and staff are the best. The doctor spends a lot of time with you on your first visit, unlike many others. My back, neck, legs and foot all belong to her trusted hands to make them better and she knows what to do to get me up and moving. She makes sure you get the best possible treatment based on your condition. Going there is money well spent and time well used for your health. Anyone that says anything different & conflicting maybe a little whacky, and they do exist. You just cannot help but love her, and all the skills she has to offer. She will go out of her way to help you and others who may not be covered under insurance. She is passionate about her practice. I would totally recommended Dr. Cheryl to anyone who needs a Chiropractor. She is truly the best!
All of my visits have been wonderful and I feel better each time. Dr. Lee-Pow is the first chiropractor I have ever used and I plan on keeping her as my doctor. After my first visit, I left her office feeling brand new again. She listened to to what I had been experiencing and went to work on my problems. I will continue to visit her office for the foreseeable future.
I've been seeing Dr. Lee-Pow for over a year now and it has made an incredible difference in my quality of life. I have joint damage from years of untreated celiac sprue and a serious motor vehicle accident as well as fibromyalgia. Dr. Lee-Pow took the time to really examine my injuries and learn my medical history before she ever touched me, and reevaluates me regularly. She makes me feel very confidant that she is tailoring her treatment to best fit my needs. Every time I leave her office, I feel incredibly better. The adjustments themselves do kind of hurt and she does also expect you to meet her halfway by better taking care of yourself through a healthy diet and recommended exercises, but the treatments themselves really do make a world of difference. Every other staff member I've ever interacted with has always been wonderful as well. I really can't recommend this practice enough.
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