Rockville Window & Door Co
8505 Muscatello Ct, Gaithersburg, MD 20877, USA
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8505 Muscatello Ct, Gaithersburg, MD 20877, USA
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Called to get info on some windows and the rep Ashley was extremely unprofessional, and very poor on her customer service . Because of her poor attitude with us we said we would rather speak to someone else and she said she’s the only one that was available because there remote and we said well I guess we won’t be working with you . And she said okay that’s fine . We call back to Al’s for an email hoping to get I. Touch with someone else and she said I thought you said you won’t work with us . Said we are being rude and she didn’t have to provide any further information to us and then she hangs up. This reps needs someone to speak to her or alot more business will be lost. Thank god we were able to find high quality exteriors that actually was able to help .
This company is not responsive to customers. It took them nearly two years to replace a broken glass window. They displayed displayed disorganization, rescheduled appointments multiple times, claimed to have forgot to order parts and broke glass in the warehouse which they claimed delayed the order. A delay could account for a couple months but not two years, COVID or not.
I thought I needed a new sliding glass exterior patio door and when Rockville Window & Door Co. came, they answered all of my questions and were beyond honest with me. All the other places that gave me quotes told me I need to spend over $1,000 for a new door and would beat around the bush when I asked questions and just weren't as friendly. When the salesman from Rockville Window & Door Co. came, he was very honest and said the door is still brand new and could last another 5-8 years and I should simply get it repaired which saved me a ton of money. I would highly recommend this company to anyone in need of window & door service!
Did a great job and kept me informed every step of the way. It’s been over a year now and the door is still good as new!
Bad service, a 10 weeks to get a window