I had an excellent experience with RoofER. Their customer acquisition approach is innovative and some may consider sketch but I give them credit for it AND they are transparent about it. Frankly, they are a pretty transparent company. Justin Wines knocked on my door, no easy task!, and he was persistent but not respectfully so. He's got a tough job but does it exceedingly well I thought. The rest of the team was good too. I was very clear that given my circumstances I wasn't in a position to pay more than my deductible and I didn't. Not one penny more. I will say I did not like their contract AT ALL and told them so. I redlined it heavily and to my surprise they accepted EVERY change. In a call I expected to be very contentious to review the changes, it simply wasn't. Ford, the GM, explained that he was confident in the services and was fine with all of my changes after discussing/clarifying one or two points. From that point on, it was smooth sailing. The install crew was great. I have dogs and was very worried about nails in the backyard and months later have never found one back there. Follow up was good too. They sent QA out after and Justin was in my neighborhood the other day and called to make sure I was happy. I had my roof done in the beginning of December and I'm thrilled.
I am impressed with RoofER’s work ethic. They replaced my roof and siding efficiently, quickly, and with the upmost professionalism. Guided me and help with any questions I had with my insurance company. Always called with times and if someone was stopping by to do an inspection. The quality is outstanding and I would recommend them to any of my friends and family. Special thanks to Michael Harvey and Rees for making it super simple process.
My experience with RoofER was exceptional. They were professional and made sure I understood everything every step of the way. My roof looks fantastic and I was extremely pleased with the end result! Great roofing company! Thanks RoofER’s!
The company came highly recommended and they didn't disappoint. The team of representatives were great to work with and kept us informed along the way. The technicians who came out to do the work were great too. They were mindful of our plants around the house and cleaned up everything with no issues.
RoofER personnel were professional and proficient. They ran as a well oiled machine. No unnecessary actions. They finished our roof in one day which is less a toll on your family or telework situation. They kept communication lines open in case of questions, which I greatly appreciated. I highly recommend.
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