Saunders Tax & Accounting Inc
18710 Crestwood Dr, Hagerstown, MD 21742, USA
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18710 Crestwood Dr, Hagerstown, MD 21742, USA
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Never Again! Miscommunication, mismanagement, misinformation...and possible misconduct. All because your "funny" (offensive) manager Tanja was offended at my response to her offensive and non customer service response. All because she refused to listen to my complaints and then willfully offended me. An IRS form 14157 Return preparer complaint and then contacting MD DLLR for follow up, should be the appropriate action. Taking someone's money to do their taxes, then failing to file their taxes after accepting that payment is a violation (even if you return those payments). Your manager is going to drive your buisness in to the ground, maybe you should have reached out instead of sending a sneaky letter. Rest assured all of my freinds and family will never be back (after decades of use). (Response to Response)... It is clear that Saunders Tax and accounting management refuses to accept any fault of their own... I do concur about my comments (I was uspet). I won't lie, what about Saunders? Saunders clearly does not accept any fault in their part. I guess that's beacuse of poor management. I was passed around from 3 different personel, none who communicated what the process was for my unique situation. I did not provide false information, Saunders failed to to communicate what the process was for my situation and changed the return I was to receive on 3 different occasions. All in all this just shows that Saunders Tax and accounting is incompetent and are trying to defer blame and possible wrongdoing. Good luck to anyone who has unique situations and or circumstances using your buisness. All you had to do was the right thing, with customer service instead of deferring blame.
Really unprofessional and difficult to work with. Constantly late with necessary documents and hard to get a hold of in times of need. The staff was also very inconsiderate and often unnecessarily rude, especially Tonja. I highly recommend you go someplace else. Saunders provided a truly horrible experience and was a waste of time and money.
I have been going to Saunders Tax & Accounting for years and they have never let me down. I have recently moved out of the Tri-State area to south east Virginia but I will continue to utilize their services as they will gladly do Virginia taxes. Their fees are a bit high but it's worth it if you want peace of mind and to avoid issues with the IRS. As the old saying goes, you get what you pay for. Their staff is very friendly and will not hesitate to contact you for any questions or possible issue they may find.
This is our fourth year using Saunders for our income tax preparation. Mistakes have been made each of the past three years but I was hopeful this year would be different. It was not. I paid $320 to have my taxes prepared by a somewhat sloppy gentleman who looked like he’s 18 years old. He spoke so fast that I could not understand most of what he said. He spent more time with his coworkers, asking questions, than with me. And yes, he made a mistake (more than $500, not in my favor). Fortunately I caught the mistake while I was there. My experience was so far from meeting my expectations that I don’t know how to describe it. I paid a professional price for an amateur experience.
My wife and I could not be happier with the service we have received from Saunders Tax & Accounting. True professionals.