Shiny Carpet Cleaning
7627 Fullerton Rd #B, Springfield, VA 22153, USA
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7627 Fullerton Rd #B, Springfield, VA 22153, USA
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Douglas came by today and did our cleaning. He was very friendly, fast, and thorough. My home smells so fresh. Really good experience from start to finish with this company. I like that they kept me informed via text throughout the entire process.
Chris and Martin were great! They were on time, thorough and quick! My carpets look amazing now and smell so fresh and clean! Thank you for all your hard work guys!
Awesome job courteous staff! Very satisfied customer. Couldn’t recommend more. Jigna
The first few time we used the service they were great! Removed most stains and great service. The most recent attempt to schedule an appointment was miserable. The appointment was scheduled online with plenty of notice. There were appointments available all weekend. 30 min before the window we received a call saying there were no appointment available till Monday. Our entire weekend was scheduled around the appointment and all the furniture was moved prior. I would recommend a verbal confirmation when booking appointments online.
I decided to give this company a try after reading all the gleaming reviews. I set an appointment for today 5/7 and they gave me a window if 8am-12pm (which was a big window). Anyway I proceeded with the booking. After clearing everything out and changing my schedule around to make myself available during the 4 hour window, they never showed up. I received no call, no text, no email NOTHING! just a no show. I heard. I thing from this company at all as though I didn’t even have an appointment. I can understand thighs may have happened, but call the customer and let them know. Totally unprofessional and I am no longer interested in giving them a shot. I called another company and that’s that. As a business you really need to pay attention to your customers and communication with them. What a waste of 4 hours of my life, waiting for these people .