We had amazing experience starting from beginning. The initial inspection and what we require was understood and communicated very well by Luis. Every details of whole process was discussed and informed to us in advance by whole team. Delivery of material installation process , different dates and the actual installation was handled very well with no issues. Rich install project manager kept us informed each step on install date. Whole crew finished install before time. I would strongly recommend Smartroof to anyone.
Best contractor experience ever. Luis and his team at SmartRoof were exceptional and very timely and professional with no detail left out. Cleaned properly when complete and roof was done in a day! If you can get Luis and his team, you're in for a treat!
The SmartRoof team I worked with did an absolutely amazing job and I would highly recommend them. They provided an expert team of professionals, from our initial contact with Ed Mantilla through our Project Coordinator Laura Hambric and our Project Manager Peter Guerrero (and everyone in between), getting our roof replaced was a smooth experience with a fantastic-looking outcome. It's clear that the company places a high value on customer support - all of our questions were answered promptly throughout the process. Ed and Peter stopped by before, during, and after the project to ensure that we were happy with the end result. Based on the positive experience we had, I would refer them with confidence to anyone in need of a roofing company.
The roof installation went great. The team was timely, neat, and professional, from analyzing our roof through install, to some minor problems following. Specifically, when we thought we had a leak, Troy came out, listened and understood all the problems, looked around the roof with detail and fixed a problem that could have been a leak down the road. The entire service from Smart Roof was great.
Although we dealt with various representatives along the way (all positive experiences), Caleb Hendrickson was THE star by far, sharing his extensive knowledge and experience regarding our project needs and providing excellent overall customer service. Based on this positive experience, we would definitely consider exploring other Smart Roof offerings for future projects. 7/30 update --- AND to further illustrate the customer service I'm speaking of, Mr. Hendrickson stopped by my house to doublecheck a concern I had regarding tree trimmers"proximity to my freshly completed roof/gutter job. He added me to his existing schedule and made a quick inspection to ensure that all was OK. It's rare to find this level of customer service and I really appreciate it!
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