I scheduled an appointment on 10/14 to have my dryer serviced on 10/16 the time given was 10-12. I took off today to get things done around the house. At 12:05 I contacted Star Appliance Repair because no one showed up. They had an emergency and wanted to reschedule. My issue is I had to reach out to the company to verify if they were running late. That’s not good customer service and I’ve missed a day of work and have to find someone else who can come out today.
Not an emergency but wanted to get ahead of a dryer breakdown. Called in the AM and a technician arrived within an hour (happened to be in the area). He diagnosed, presented and explained the issue. Found the required parts locally and came back a couple of hours later to complete the repair. Also cleaned up the mechanical area of the dryer that was covered in belt rubber as part of the repair. Showed me the finished product and put it all back together. Terrific experience… and Highly Recommended!
I am delighted to write this review for Star Appliance Repair. I contacted the owner of the company John for my non-functional Samsung dryer and LG dishwasher. Within minutes, John returned my phone call and asked me to describe the problems that I was having with my two appliances. First, he was upfront about the approximate cost involving parts and labor, which was reasonable. But then, before even coming to my house, John asked me to perform a few preliminary checks on the appliances right over the phone. After spending about 30 minutes of his time, he was able to diagnose the problems, and with his help my dryer and dishwasher were functional again. John said that both appliances needed only minor re-calibrations and the dryer’s duct required just cleaning – no mechanical or electrical defects. To my surprise, John did not charge me even a penny. I was pleasantly surprised by John’s honesty, which in today’s time is seldom seen, and expressed my gratitude for his selfless kind help. I will definitely call him for any future problems with my appliances. I did not know John previously. I contacted him based on his outstanding posted reviews. Like others, I must admit that he is honest and incredibly knowledgeable with a very high level of professional skills, in addition to being very friendly and kind person. I would highly recommend him to anyone looking for a dependable, reasonable, and highly qualified appliance repair work. I give John’s company Star Appliance Repair 5 stars. Subhash
I'm always leery of having repairmen price gouge me. Star Appliance worked on my washing machine right away. I called other companies first but either they were booked at the time or couldn't service my washing machine because it was stacked underneath my dryer. Fred arrived the next day on time and diagnosed the problem quickly. John explained everything to me and ordered the part. I was very happy with the repair and their professionalism. And very pleased that they arrived in PPE equipment. If I am ever in need of another appliance repair, I will contact them first. I think the value is good because I paid more the last time I had my machine repaired for a different reason by a different company.
I've consulted Mr. John Premkumar on 2 different occasions. Each time he proved trustworthy; efficient, kind, and unlike some other repair folk, did not oversell. Goes the extra mile to be helpful and knows his stuff.
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