Stouffer’s Collision Repair

17810 Broadfording Rd, Hagerstown, MD 21740, USA

About Stouffer’s Collision Repair

3.4 / 5

from reviews

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    March 09, 2023

    I called this business and spoke to the owner who assured that he would be able to assist me in getting a quote for a customer whom I needed to get his registration done. Owner gave me their email address so I emailed everything to them that they would need to get me a quote so I could mail the registration paperwork to them to complete. They do offer this service. I waited patiently for an email response back for 1 week and then when I never got a response I called and spoke with the owner again who said " oh let me get my son to look at the email and he will get back with you" I waited 3 more days and no call or email response. So I called the business again and was put on hold for 7 minutes only to get hung up on. I called back and the owner answered and I said I had been waiting on the quote which he replied oh let me get my son and I said you told me this same thing a week ago and I told the owner that look this registration is time sensitive.. it is extremely important and if you do not have time to help then you should have just said so instead of wasting a week and a half of my time. The owner then said to me " I have a lot of regular customers here and I do not have time for you" Wow thank you for not telling me that sooner. Not very helpful or professional.

    Richard Ray
    September 04, 2020

    I went here for MD state inspection and it was a good price. They were quick and easy to deal with. I had one issue with my car and I had them do the repair after pricing other places and they had the best deal. I also took another vehicle there for a repair order for a light being out and when I went to ask them about it they took care of it on the spot. All and all I have had great experiences with them and have already recommended them to others.

    elizabeth grace
    November 23, 2021

    Took my car in because the heat and A/C weren’t working. They kept my car for a week and then said everything was working when it clearly was not. I took it to another’s mechanic who put a new blower motor in and it works perfectly. I believe the job was more involved than they wanted to do, however, they could’ve told me they didn’t want to do it instead of keeping my car for a week. If I could give them no stars I would, they were awful!

    Gia Leguizamon
    April 28, 2015

    If I could give more stars I would! I had initially went to Martin's car shop and they had told me that it would cost $1,700 to have my car pass inspection. I was pretty upset went to go get a second opinion and this place was referred from a co-worker. From the customer service to the mechanical work everything was exceptional and more than what I had expected. They were friendly professional and went above and beyond for one third of the price! I will never go anywhere else and recommend it to anyone. They demonstrate integrity and show that they are the one in a million car places you can trust and not ones to take advantage of anyone!

    Kenneth Brady
    March 24, 2018

    The logistics of scheduling is a little screwy now and then but my overall customer service experience with these guys are above par. Everytime I have an issue these guys took care of men they even do work on Saturdays sometimes for easy fixes. I have been bringing my vehicles here for years and they always make sure I'm happy when i leave.

    Stouffer’s Collision Repair

    Our Address

    17810 Broadfording Rd, Hagerstown, MD 21740, USA

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