The Mean Green Carpet Clean
808 Tanley Rd, Silver Spring, MD 20904, USA
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808 Tanley Rd, Silver Spring, MD 20904, USA
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Arrived early, but so early I had to change my day around. Ok. The machine the tech brought kept dripping water on my hardwood floors and needed one of my towels to sop it up. Ok. The machine lid wouldn’t stay open so it could be filled with water and needed my help to hold it open. Ok. None of that is significant until I realize after 30 minutes he was done with both bedrooms and leaving. Gave him the benefit of the doubt. Paid $175 for two bedrooms. And a small tip of whatever cash I had. I was told I could go on the carpets immediately. I knew I’d want them to dry for a while at least so I put fans down and went out for a couple hours. When I returned I realize the carpets are soaked. Unwalkable. Rubbed my hand over the top and also realize the carpets are still covered with debris, human and animal hair. The crevices by the walls are untouched as well as behind each bedroom door. I sent video and made calls. After texting the tech I did get a call back from Sandra saying she would call me Monday to come back out. Despite reaching back out They have never called again or responded to my emails. I’m disappointed. The staff was super friendly and I was really hoping to establish a long term relationship with this company to share with my other neighbors. At this point I’ve put in a dispute with my credit card company and have cleaned the carpets myself. I live in a high rise so my experience may be different than others where they are able to use the machine in their truck.
Learning more about your company and their service and making an appointment with Mary was 5 stars. She was very helpful and very pleasant to talk with. The cleaned carpet looks very nice and the guys doing the cleaning were pleasant. But in the living room it appeared that the carpet was not cleaned under the chairs, couch, ottoman, and end tables. Also, the best I could tell, the carpet was not cleaned under the bed in the downstairs bedroom. Maybe that's the procedure now but the last company that I had clean the carpets, cleaned underneath the above items. I do like the product being used (safe, no fragrance and biodegradable). I would use your service again and just monitor the cleaning being done, making sure the above areas were included.
Called them at 4:30 pm on Wednesday and had an appointment for the following morning at 8:00 am. They were prompt and got the carpet cleaned and it looks great. I had another company do the carpets based on a bad recommendation from my realtor and had these guys come a redo it after the first guys did a poor job. I would highly recommend this company. Cost was also very reasonable.
Stephen V. provided amazing service. He was able to remove spots, stains, and pet odor for a reasonable price! I highly recommend this company!
I love Mean Green. Been using them for years. Jonathan was on time, personable, efficient, and knew what he was doing to get pet and other stains out of our carpet and couch. Also appreciated the friendly customer service on the phone with Mary. It’s nice to have such a great experience from start to finish. Thank you!