The Roof Center, A Beacon Roofing Supply Company
5244 River Rd, Bethesda, MD 20816, USAAbout The Roof Center, A Beacon Roofing Supply Company
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5244 River Rd, Bethesda, MD 20816, USA
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P J McTavish & Co is a Roofing and Sheetmetal company for almost 40 years in the DC area and has been using this store as its primary supplier. Nothing in life is perfect, but the current and past staff are always very helpful, courteous, knowledgeable and friendly. Thanks for all you do. PJM 02.22.2023 We recently needed a skylight and Sam, the manager of the store was able to get the skylight we needed for our customer in 3 days. Resulting in satisfaction with our customer. Thanks Sam. Patrick McTavish Roofer
Order was placed for pickup drove from Baltimore get it only to find out that size slate was not there to pickup. No 14×22 inch slate available at all.
Its vey small place for 53 ft trailer u cant even make u turn they dont have dock they just using pallet jack and forklift to unload u
I walked in and while 1 customer was being attended to, 2 other fairly young employees were leaning on thr edge of the counter talking and on their phones for 5+ minutes. I didn't even realize they were employees until someone from outback called them to serve me. I wanted a siding match and the young man told me they don't have that siding and their store in Alexandria doesn't either. I was about to go when the man from out back came looked at my siding, pressed a few buttons on the computer and told me there is 120+ lengths in Alexandria. This young man has little to no interest and is terrible at the front desk. I won't be coming back to the store again, I will stick to Alexandria.
I came to roof center to buy some in stock material. Glue and some other items for fixing EPDM roof. I wasn't sure how much stuff will I need, so on an advice from sales personal I bought more with the idea that I'll come back and return items I didn't use. Well, when I come back, I was charged 20% restocking fee. None of this was displayed on a sales receipt, or any other document, neither I was told that by sales people. With no other choice I paid restocking fee, but next time I'll take my business to a different place. Hard to believe with such a policy stores like that can survive. Just a heads up, If you buy something and return it be ready to waste 20% of your hard earned money.