Total Recon Auto Center

627 Southlawn Ln, Rockville, MD 20850, USA

About Total Recon Auto Center

4.7 / 5

from reviews

Is this your business?

    Wayne Valentine
    -
    March 15, 2024

    Had my car detailed by Total Recon a few weeks ago and I was very impressed. Jon spent time with me before the work began to ensure they performed to my satisfaction. He was very attentive to my concerns and marked any areas of my car that needed special attention. The area to the left of my rear license plate was noticeably scratched and I had tried unsuccessfully to fix with do-it-yourself scratch removal kits - a big fail! The good news is that the professionals at Total Recon made it disappear! I have no idea how but I am very pleased. Another bonus was the fact that they even detailed my engine bay! Who does that?? My final thought is that this is not the first detail job I have had on this car. I tried an another place (twice) with a fairly good reputation but their work was no better than I can do. Not true of Total Recon, these guys are pros! Worth every penny!

    Chris S
    -
    April 17, 2024

    My car was hit in Baltimore as hit and run parked. They were quickest to get to the unit plus they have Teslas as rental cars and tow truck. They kept me updated weekly and went above and beyond on a Tesla service help after the repair. They do take care of thier customers and I would not hesitate to return.

    Pete Johnson
    -
    May 16, 2024

    Quality team and staff, great facility, work seems to have been excellent. Two significant negatives. My 2024 M3 took month+ to repair. Second, when we returned their loaner there was what appeared to be a minor shopping cart scratch on the rear quarter panel, resulting in Total Recon billing me ~$950. This scratch would not rise to the level of billable damage when engaging a rental car agency. Tesla Insurance had offered a Hertz at no cost to me, but Recon later offered a loaner via the insurance and I went that route for convenience - ouch. The arrangement in which the body shop provides the loaner and then tags you bigtime for scratches is flush with conflict of interest and Recon should not involve itself in 'loaning' out its inventory and collecting minor damage fees based on their own inhouse estimates. Do not accept a loaner from Total Recon if your insurance covers a rental car.

    Jim Kelly
    -
    May 14, 2024

    Extensive research, both online and on social media, led me to Total Recon Auto Center. Darwin conducted the administrative and vehicle inspection processes, with a professional and friendly demeanor. Without a prompt from me, he offered to buff out bumper scratches at no additional cost when the car was detailed. Alfonso updated me within a few day by email, and I picked up the car several days prior to the estimated completion time. The quality of the repair work is superb, and their customer service exceeds all my expectations. And just ask my family, I am very hard to please. We as Tesla owners are fortunate to have access to Total Recon Auto Center. Tesla should include this firm in their local marketing material.

    Mandeep Singh
    -
    June 16, 2023

    This company is very good. I’m impressed they were able to put my Tesla back together after getting side swapped by a big truck. They were friendly and easy to work with. I could always call and get an update and/or Kevin would email me and respond very quickly to update me. They also did a great job repairing the car. It was also a nice touch that they fixed me aftermarket spoiler and made it easier for me to reinstall. I was hoping to already have it on but I guess insurance doesn’t cover the labor. Either way, the technician put the adhesive back on fresh and put the screws in a bag for me to install. That was very nice of the staff. Check out the before and after photos. I definitely recommend this shop and was very happy with them. The below bullets separate them from the other body shops - 1- They care about your car (the fact that they put my from aftermarket spoiler back together) 2- They detail (exterior and interior) your car after they complete collision repair 3 - They are great at communicating and updating you.

    Total Recon Auto Center

    Our Address

    627 Southlawn Ln, Rockville, MD 20850, USA

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