Total Recon Auto Center

627 Southlawn Ln, Rockville, MD 20850, USA

About Total Recon Auto Center

4.7 / 5

from reviews

Is this your business?

    Modern Day Prepper (MDP)
    -
    September 28, 2022

    Scratched my Range Rover rear passenger window and trim pieces. I paid $350 for detailing (their supposed cream of the crop package) and for what? To have my car damaged? Left swirl marks and scratches that are not fixable without replacing the entire trim piece. Do not bring your car here unless you want it destroyed.

    Maggie Corcoran
    -
    December 03, 2021

    Total Recon went above and beyond my expectations! I purchased a base detail ($95) that included exterior wash and wax as well as interior vacuum. When I saw my car, I couldn’t believe it was the same one I brought in a few hours prior! Will and Ernesto at the front desk are incredibly friendly, and Jeraldo, who did the detail, did an absolutely phenomenal job. There was mud and brake dust caking the wheels when I brought the car in, and now they look showroom quality! I cannot recommend Total Recon enough, I will be bringing them my business in the future without a question. Thank you Total Recon!

    Joe Ober
    -
    November 28, 2022

    The front desk crew were terrific! Excellent with communicating what would be done and how long it would take. They worked directly with insurance to get the job done right. Had flawed paint on the hood from the factory which TotalRecon repainted and it’s flawless! Couple months later a tree limb fell on my Model Y punching a hole in the top glass and denting the metal border! It was fixed with genuine Tesla parts and looks great. I recommend TotalRecon for any Tesla body work! They have nice rental Tesla’s for use during the repair too!

    Janay Wheeler
    -
    October 25, 2022

    Went online requested an appointment for an estimate, got an auto reply and nothing more. Called back a couple days later and spoke with a nice lady who was able to get me an actual appointment but also requested photos. Sent photos, no change. Went in for an estimate and the guy says “that’s it?”. Why yes, it’s a minor dent and scratch…do you only do big insurance-gouging business? So, I wait nearly an hour for them to look over the car and still no estimate. 24 hours they promise, nothing. I call back, oh the next business day at the latest..Still NO ESTIMATE! Its been literally 4 days and I haven’t heard from them. What a waste of time. How could anyone entrust their vehicle with them with such poor communication, lacking customer service, and broken promises. Total ReCON

    Arash B
    -
    October 01, 2022

    Great experience with the team at Total Recon. The repair was perfect. They also cleaned my car inside and out so thoroughly that it looked brand new. Highly recommend.

    Total Recon Auto Center

    Our Address

    627 Southlawn Ln, Rockville, MD 20850, USA

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