Total Recon Auto Center
627 Southlawn Ln, Rockville, MD 20850, USA
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627 Southlawn Ln, Rockville, MD 20850, USA
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Scratched my Range Rover rear passenger window and trim pieces. I paid $350 for detailing (their supposed cream of the crop package) and for what? To have my car damaged? Left swirl marks and scratches that are not fixable without replacing the entire trim piece. Do not bring your car here unless you want it destroyed.
Very professional, efficient and caring staff. They did a great job repairing my car, communicating with me, and with the third party insurance involved in payment. I was so happy they gave me a Tesla rental while mine was in the shop. Keep up the good work.
The front desk crew were terrific! Excellent with communicating what would be done and how long it would take. They worked directly with insurance to get the job done right. Had flawed paint on the hood from the factory which TotalRecon repainted and it’s flawless! Couple months later a tree limb fell on my Model Y punching a hole in the top glass and denting the metal border! It was fixed with genuine Tesla parts and looks great. I recommend TotalRecon for any Tesla body work! They have nice rental Tesla’s for use during the repair too!
I would like to say first that the atmosphere was immaculate. Walking into their facility made me forget that my my car was there to be repaired. The staff there ere phenomenal, resourceful, friendly, and made me feel like I was one of their own. Their responses to my questions were timely answered and I am pleased with the body work that was completed. Thank you Total Recon for a job well done!
Went online requested an appointment for an estimate, got an auto reply and nothing more. Called back a couple days later and spoke with a nice lady who was able to get me an actual appointment but also requested photos. Sent photos, no change. Went in for an estimate and the guy says “that’s it?”. Why yes, it’s a minor dent and scratch…do you only do big insurance-gouging business? So, I wait nearly an hour for them to look over the car and still no estimate. 24 hours they promise, nothing. I call back, oh the next business day at the latest..Still NO ESTIMATE! Its been literally 4 days and I haven’t heard from them. What a waste of time. How could anyone entrust their vehicle with them with such poor communication, lacking customer service, and broken promises. Total ReCON