Town Square Jewelers
100 Gibbs St Unit E, Rockville, MD 20850, USA
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100 Gibbs St Unit E, Rockville, MD 20850, USA
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Alan at Town Square Jewelers was incredibly accommodating and professional. I first sought out this Jeweler b/c my necklace needed a new clasp. He was able to replace it and solder it within only a few days. I then asked him to clean my very neglected diamond ring and he was happy to clean and check it as well. Finding a good jeweler is difficult these days and Town Square Jewelers will get my business every time.
A very professional and helpful owner. Had the battery replaced on an Omega watch. Fantastic service!
Was looking for a top-rated jewelry/watch repair shop to get my watch battery replaced (it’s a Doxa, so I didn’t want to trust just anyone with it) right before an exam on Friday (June 24) that only allowed non-electronic watches. Found this place, and the hours on Google, Yelp and on their website said they were open from 10:00 AM to 4:00 PM, so drove on Thursday afternoon from my home to the store, only to find it closed and with a sign on the door that said the store normally closed “around 3 or 4 pm” (which one is it?! An hour is a big difference), but that the store “would be closed for several days” and reopen on June 25th. I had tried calling ahead and nobody picked up, but I assumed the staff was perhaps busy. I wasted time and a drive, and had to quickly find an alternative, since it was the day before my exam. If a business shows this little consideration for customers by failing to properly update their opening hours on their online pages (how long does it take to make a quick change on Google/Yelp/website? 5 seconds?), why would I be tempted to trust them with my business, no matter how good their supposed skills are? Potential customers, be warned – call ahead or check in person if they are indeed open.
I cannot say enough great things about Town Square Jewelers and the owner Alan! He was extremely knowledgeable, very kind, and attentive! He was interested in getting to know me, and understand my needs. I had a loose stone in my engagement ring, and not only did he fix it on the spot, he also explained to me why it happened and what he could do to prevent it from happening in the future Not to mention that the selection of watches and jewelry he has in store are beautiful! We didn't know about Alan prior to purchasing our rings, but he offered to appraise them so we could ensure them. He is definitely my go to jeweler now! Thanks Alan!!!
I don't often write reviews, but I had such a positive experience that I feel compelled to share with others. I have been patronizing this business for only a short period of time but each visit has been extremely positive. I've had watch batteries replaced, costume jewelry repaired and cleaned and received a fair price on a beautiful diamond and platinum eternity band. The earrings I've had sitting in a drawer for years are now being worn because they have been cleaned of tarnish. The turnaround time is excellent. The owner is very personable and seems to care about his customers. I will definitely be using Town Square Jewelers for all of my jewelry needs. Please support this small business!