Getting a simply battery replacement, end up with water leaking. Turn the watch in again for a repair but it came out with a scratch near back cover. Store didn’t even apologies for that. No responsibility at all for the damage.
Alan at Town Square Jewelers was incredibly accommodating and professional. I first sought out this Jeweler b/c my necklace needed a new clasp. He was able to replace it and solder it within only a few days. I then asked him to clean my very neglected diamond ring and he was happy to clean and check it as well. Finding a good jeweler is difficult these days and Town Square Jewelers will get my business every time.
I brought in two rings to be resized on a Saturday. The individual at the counter (I believe the owner) was courteous and helpful from the onset - taking time to make sure we got the size right, explaining the resize process and the possible need to do re-engraving. I got a call Monday afternoon the rings were already done, and I was able to pick them up Tuesday morning. The rings are gorgeous, he kept the engravings, and the cost was more than fair. Overall a great experience.
I cannot say enough great things about Town Square Jewelers and the owner Alan! He was extremely knowledgeable, very kind, and attentive! He was interested in getting to know me, and understand my needs. I had a loose stone in my engagement ring, and not only did he fix it on the spot, he also explained to me why it happened and what he could do to prevent it from happening in the future Not to mention that the selection of watches and jewelry he has in store are beautiful! We didn't know about Alan prior to purchasing our rings, but he offered to appraise them so we could ensure them. He is definitely my go to jeweler now! Thanks Alan!!!
I don't often write reviews, but I had such a positive experience that I feel compelled to share with others. I have been patronizing this business for only a short period of time but each visit has been extremely positive. I've had watch batteries replaced, costume jewelry repaired and cleaned and received a fair price on a beautiful diamond and platinum eternity band. The earrings I've had sitting in a drawer for years are now being worn because they have been cleaned of tarnish. The turnaround time is excellent. The owner is very personable and seems to care about his customers. I will definitely be using Town Square Jewelers for all of my jewelry needs. Please support this small business!
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