I was lucky to find Upper Echelon on my search to get a chrome delete on my Volvo XC90. Dwayne was so responsive, meticulous and attentive throughout the entire process. I wasn’t sure how he was going to manage doing vinyl wrap on an intricate grille that could not be deconstructed- but somehow he pulled it off beautifully!! I love how my car turned out. Dwayne is so personable and truly cares about the needs and requests of his customers. I already have another appointment to smoke my tail lights in two weeks. I highly recommend Upper Echelon Auto Service!
Dwayne and Eddy were extremely helpful, knowledgeable, and professional. I went in because my check engine light went on randomly and wasn’t sure if it was a serious problem, so I decided to stop by this shop on the way home. Not only did Eddy diagnose and fix the issue with the engine, but he took the time to inspect other areas of the car, and made sure that my car was in tip top shape. He replaced tail lights, changed my oil, tuned up the car, cleaned the underbelly of the car, and was able to find the source of where an oil leak was that I had no idea about!! All of that for a very fair price. Dwayne is such a sweetheart. He buffed out my cloudy headlights and now they look brand new! He knew that I had left my car there to have other work done, so he gave me a complimentary car wash… not just a regular car wash, he took the time out of his busy schedule to hand wash and dry my car. It was completely unexpected, and I didn’t even recognize my car because it was so clean! When I told him how amazing it looked, he said, “That’s nothing, wait until you see what it can look like when I actually detail it. This was just a quick wash!” I’m very impressed by his skill and kindness. These guys are simply the best. I will be coming back and I highly recommend using their services. What an amazing hidden gem this place is.
I had them tinted my SUV more than a year ago and I used them because they receive good reviews on quality but it turns out the contrary. Initially, they messed up tinting two of the windows with bubbles and crease and I had to return to their shop twice to get it fixed, it was just a waste of time. Now, the corner at one of the window is starting to peel off, it is just poor craftsmanship.
I have utilized Upper Echelon Auto Service many times since 2021 as my ultimate go to place for auto detailing and hand washing my two Mercedes Benz vehicles plus Lexus truck. I visit it about once a week for car washes and they pay very close attention to details and perform the best carwash and auto detail bar none. I am an auto enthusiast and having used many auto detail services over the years, I can say this is truly top notch and the best experience in the Maryland area. Dwayne, the owner takes very great pride with ensuring every wash and detail is executed meticulously. I will recommend them everyday to anyone who truly seeks excellence in hand car washes and auto detailing.
Dwayne did a top notch and professional job of detailing and cleaning my car which had about 3 years worth of dirt throughout. Not only was it spotless when I got it back, but he did it the same day I called and within a couple of hours of dropping it off. I highly recommend this business!
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