Valet Spa – Westfield Montgomery
7101 Democracy Blvd Garage 1, Level 1, Bethesda, MD 20817, USAAbout Valet Spa – Westfield Montgomery
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7101 Democracy Blvd Garage 1, Level 1, Bethesda, MD 20817, USA
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This is my preferred spot for getting my cars detailed. Love that I can shop or run errands in the mall while I wait. They always do a great job. I recommend the Luxe package. The only reason they don’t get 5 stars is because you can never get a hold of someone if you call!
I picked up my brand new Tesla on Dec. 22 2021. After it snowed In January 2022 I decided to give the Valet spa in Montgomery mall a try while I shopped. I came back in an hour tipped the guy and drove off. When I got to the first light turned around because product was running everywhere. Glossy and white areas appeared all over the doors. I spoke to someone ( not the guy that cleaned it) who explained the guy used the wrong product on the leather. He used a plastic coating. I asked him to get it off and he attempted to. It was a little better but over time has gotten worse! See pics. I have attempted to wipe it with water but it has not helped. Update: It has been over a week since my review and I reached out to James@valet spa as he requested, TWICE. No response. I have also called the number on the website and left a message, TWICE. So I went to vacuum my car out yesterday and removed the extra mats I purchased with my car to discover the retailer had thrown some cleaner all in the carpet and covered it up with my mats(probably realizing I only paid for vacuum). Pictures don’t lie and I’m glad I can advertise for them since I’m being ignored. Remember my car is less than two months old, so I didn’t need much interior cleaning at all but they managed to destroy it. Please see the pics I posted of my carpet.
Such a great place - My wife used their services and got the wash that’s $150.00 while she went to the mall. She shared that it’s right next to Nordstrom’s and was a wonderful experience. They were very professional, respectful, friendly and make customers feel comfortable. Now she’s actually looking forward to up keeping her car without the whole dealership ordeal. You guys are really great next time she’ll include pictures.
I took my car in for detailing, when I picked it up the job was less than satisfying. Insect spots where still there, the lower sides were stained with something sticky, rear view mirrors were full of water spots, and the interior driver door not fully cleaned. I sent a message to the manager who never responded.
My car was a hot mess and the crew at Valet Spa did an amazing job restoring it. Super convenient to drop off and spend time at the mall while your car is cleaned. They texted me with updates so I knew when my car was ready. Everyone was nice and professional. I highly recommend their service if your car is in need of a deep clean. I will be back!