Our repair tech was Shane. Not only did the company respond quickly with an appointment only a couple of days away BUT our tech was excellent! He was professional, knowledgeable, personable, very clean, and he explained everything he was doing while doing it. My bill was a lot less then I expected & my refrigerator/ freezer was fixed before he left my home. I have already recommended this company & this tech to several friends. I can promise, if you use them you will not be disappointed!! Thank you VIA Appliance and a big Thank You Shane!!!!
Richard B. did a great job on checking if the ice forming under the ice maker (not inside the ice tray) for my Whirlpool WRS588FIHZ refrigerator was normal while I was still within Costco's 90-day exchange period.
The service technician was on time and courteous. He was very professional and knowledgeable. He was very efficient, professional, informative, respectful and thorough. He took the time to show me how to properly use and load the dishwasher as well as gave me suggestions on products to use to help with the drying function. He took the time to show me how to properly use and load the dishwasher as well as gave me suggestions on products to use to help with the drying function. I would definitely recommend him and the company. Thanks for the great experience!
Scheduling was very easy and convenient. Customer service was exceptional. My repair request was for - Dishwasher not drying the dishes. Christopher B. was the technician scheduled to come on Friday 7/29/22 between 1 pm and 4 pm. I received a call at approx. 11 am that he was running ahead of schedule and could get to my home within the next few minutes. I gladly accepted as I was available and working from home that day. He was very friendly, polite, professional and got to work immediately. He diagnosed the dishwasher issue within minutes. (Turns out the heating element wire was disconnected under the unit). He reconnected the wire, tested the system to ensure it was heating properly, ran diagnostics again on his meter and all readings indicated it was functioning correctly. Christopher B was very knowledgeable and answered any and all questions I had. I can only hope that if another of my Whirlpool products fails and I need service, that Christopher B will be assigned to come to do the repairs! :)
Have to give kudos to the very professional and knowledgeable Via Technician who made my KitchenAid range look brand new. I had never been able to clean the drips between the glass panes on the door that made the stove look nasty. A repairman from a different company said he couldn't fix it. But, Keith from Via made my gorgeous range look gorgeous again. I love looking at my clean stove! Thank you, Keith!
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