01.02.2020 Great experience today with this company. The technician that came out (John P.) was professional, very knowledgeable and fixed my whirlpool refrigerator quickly. If I could give more than 5 stars I would! Ever heard of horror stories where you are given a window of time and the technician doesn't show up and it takes forever to reach a live person to find out the ETA- not with Via Appliance Repair- I was given an appointment quickly and a 3 hour window on when to expect the technician (John P) . I was even given a link that allowed me to track the technician. About 15 minutes before his arrival i received a phone call from Via Appliance Repair informing me he was in route. Very professional company and technician. If you need an appliance repaired, I highly recommend them. I certainly will request this company again. Another great experience with Via Services today 9.9.2021! Ronnie the technician was professional and knowledgeable regarding my Whirlpool dishwasher, even had the part needed and I didn't have to wait on a return visit. Definitely more than 5 stars. I cannot stress enough if you need appliance repair to use VIA.
The service technician was on time and courteous. He was very professional and knowledgeable. He was very efficient, professional, informative, respectful and thorough. He took the time to show me how to properly use and load the dishwasher as well as gave me suggestions on products to use to help with the drying function. He took the time to show me how to properly use and load the dishwasher as well as gave me suggestions on products to use to help with the drying function. I would definitely recommend him and the company. Thanks for the great experience!
Scheduling was very easy and convenient. Customer service was exceptional. My repair request was for - Dishwasher not drying the dishes. Christopher B. was the technician scheduled to come on Friday 7/29/22 between 1 pm and 4 pm. I received a call at approx. 11 am that he was running ahead of schedule and could get to my home within the next few minutes. I gladly accepted as I was available and working from home that day. He was very friendly, polite, professional and got to work immediately. He diagnosed the dishwasher issue within minutes. (Turns out the heating element wire was disconnected under the unit). He reconnected the wire, tested the system to ensure it was heating properly, ran diagnostics again on his meter and all readings indicated it was functioning correctly. Christopher B was very knowledgeable and answered any and all questions I had. I can only hope that if another of my Whirlpool products fails and I need service, that Christopher B will be assigned to come to do the repairs! :)
I scheduled a service visit Oct 13 2021 for repair of Maytag washer. Debris had entered the "wash plate' (I think that is what it is called) under the agitator. Technician Gill arrived at the exact time scheduled for this appointment. The debris was recovered underneath the agitator along with recommendations for monthly cleaning cycle, products to use for cleaning and how to use fabric softener. Overall, I would rate 5 star completely satisfied with the service visit. Only one time was required to complete this particular service. I would rate the technician as 5 star (completely satisfied). At the present time, I would rate Whirlpool product (Maytag washer) as 5 star.
Via Appliance Repair is absolutely fantastic. This was my first time using them and I was totally impressed. It was easy to set up an appointment on line and they texted me all through the day of the appointment to let me know where the serviceman was so I didn't have to wait in my house for hours. There serviceman, Andrew, was very knowledgeable and a pleasure to deal with. Extremely professional. He diagnosed the problem, repaired it and made sure he explained the repair. He made sure I was satisfied with the repair. I will totally use Via Appliance Repair for all my repairs in the future. This is a 5 star company!!
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