VIA has come to my rescue. Within the first month of purchasing a brand new washer from a large box store, I discovered that the machine as leaking oil underneath. Fast forward to VIA supporting my needs, Sal came out to diagnose the machine and order the pertinent parts. He was very professional, candid, and respectful. He established an new appointment for the following week (after the new parts come in) for repair services. I was grateful he was able to get the soonest date since I will be without a functional washer. Today, Drew came out with the parts to fix the machine. Drew was very efficient and professional. He was able to get all the parts replaced and I know have a working washer! Thank you to Sal, Drew, and the VIA Appliance team for their great customer service and support!
I just wanted to acknowledge the professionalism and expertise of the repair man who came to my home on Monday. Roberto diligently worked on my oven and patiently waited to ensure it was properly functioning. I can not praise him enough he was wonderful. Thank you Roberto!
The technicians were on time. They were professional and courteous. Their knowledge of my KitchenAid oven was so helpful. I had been experiencing half baked cakes and bread, but after they patiently went over the correct procedures and the proper workings I immediately experienced positive results. Thank you.
First time needing service for pretty new appliance. It did take longer than expected to get on schedule, but this was no emergency. I like the text comms and ability to track service provider for day of service. Two visits were needed, both times techs were very nice and professional. I would choose this repair service for other non warranty appliances.
Daniel from Via Appliance was very professional. He made accurate diagnoses of our KitchenAid dishwasher, even telling me about a mandatory recall on another part. He was able to get the parts & install them in a reasonable amount of time. I highly recommended Via & Daniel.
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